Senior Technical Account Manager, EMEA

Aiven; Helsinki; On-site; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Equity participation

Flexible work policy

Professional Development Plan

Holistic wellbeing support

Global Time Off Commitment

Contributions to open-source projects

Volunteering opportunities

Job summary

Aiven is hiring a Senior Technical Account Manager for EMEA in Helsinki to enhance customer experience and drive value in their open-source services. The role requires strong technical expertise in Apache Kafka and relational databases, along with excellent relationship-building skills. Responsibilities include acting as a customer advocate and collaborating with cross-functional teams. Aiven offers benefits like flexibility, professional development, and support for volunteering activities.

Qualifications

• Deep conceptual and hands-on understanding of Apache Kafka.
• Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Proven experience in technology sales, pre-sales, or technical consulting.
• Knowledge of public clouds (AWS, Google, or Azure).
• Excellent presentation and problem-solving skills.

Responsibilities

• Help customers and partners succeed by building successful relationships.
• Develop a deep technical understanding of the customer’s operational models.
• Assist with operational planning and risk management.
• Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams.
• Conduct regular reviews on incidents and security vulnerabilities.

Skills

Apache Kafka

PostgreSQL

ClickHouse

OpenSearch

Java

Python

Go

Ruby

Linux

DNS

VPC

Project Management

Job description

Senior Technical Account Manager - EMEA

We’re a global team of over 400 people, working together to push the boundaries of open‑source technology and multi‑cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open‑source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role: We are looking for a customer‑centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time‑to‑value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

What You'll Do

• Build Relationships: Help customers and partners succeed by building successful relationships throughout the entire customer journey.
• Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives.
• Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
• Cross‑Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests.
• Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root‑cause analysis.
• Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
• Travel: Travel up to 10% of the time to meet with customers and partners.

What We're Looking For

• Technical Expertise: A deep conceptual and hands‑on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch.
• Consulting Background: Proven experience in technology sales, pre‑sales, or technical consulting.
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
• Communication: Excellent presentation and problem‑solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).

Global Benefits

• Equity: Participate in Aiven’s equity plan.
• Flexibility: Balance work and life with our hybrid work policy.
• Gear: Choose the equipment you need to set yourself up for success.
• Learning: Use your Professional Development Plan budget for learning opportunities.
• Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
• Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Open Source: Get paid to contribute to open‑source projects via our Plankton program.
• Volunteering: Use up to 5 days per year to volunteer for a cause of your choice.

Equal Opportunities

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non‑discrimination in employment in every location in which the company operates.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. If you have any questions before applying please write to us at [e-mail].