Senior IT Service Manager – Service & Supplier Governance

UPM; Lahti; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive benefits

Job summary

WISA Plywood is seeking a Senior Manager, Service Manager to lead end-to-end IT service delivery across our supplier ecosystem. You will shape governance, drive performance, and ensure reliable, cost-efficient services for both office and manufacturing operations.

Reporting to the CIO, you will collaborate with IT partners and business stakeholders, manage budgets, and advance the IT Service Management platform to enable smarter operations.

Qualifications

• Good supplier management skills and knowledge of IT processes (ITIL).
• Experience in accounting, budgeting and cost allocation.
• IT Service Management tool (e.g. ServiceNow) experience and interest in coordinating this area development further.
• Innovative and forward-looking mindset.
• Excellent communication, co-operation and change management skills – project management skills considered as advantage.
• You are cost and value consciousness.
• You are proactive and accountable.

Responsibilities

• Develop IT service management practices and external support & maintenance set-up in close co-operation with other stakeholders.
• Lead external service delivery and turn supplier agreements into reliable, business-critical services.
• Ensure services consistently meet business-driven SLAs and deliver the reliability our operations depend on.
• Establish and lead effective IT service governance forums that drive clear decisions and action.
• Collaborate across the IT ecosystem to make services more efficient, proactive and business-focused.
• Champion continuous service improvement across IT service delivery, turning insights into measurable results.
• Own external costs related IT service cost centers budgeting, forecasting and cost performance, balancing financial discipline with business value.
• Coordinate the evolution of WISA Plywood’s IT Service Management platform to enable smoother and smarter service operations.

Skills

Supplier management

ITIL

Budgeting & cost allocation

ServiceNow

Communication

Project management

Cost consciousness

Tools

ServiceNow

Job description

WISA Plywood is seeking a Senior Manager, Service Manager to lead end-to-end IT service delivery across our supplier ecosystem. You will shape governance, drive performance, and ensure reliable, cost-efficient services for both office and manufacturing operations.

Reporting to the CIO, you will collaborate with IT partners and business stakeholders, manage budgets, and advance the IT Service Management platform to enable smarter operations.