Senior Enterprise Account Executive - Baltics

ServiceNow; Helsinki; On-site; EUR 80,000 - 120,000; Full time

Job summary

ServiceNow is seeking a Senior Enterprise Account Executive to drive new business sales revenue through a SaaS model. This role involves building relationships with C-suite executives and collaborating across a virtual team to provide clients with innovative solutions.

The ideal candidate will have over 10 years of experience in software sales, a proven record of establishing trusted relationships, and the ability to integrate AI into work processes. Willingness to travel and proficiency in local language(s) along with English is also required.

Qualifications

• 10+ years of sales experience within software or solutions sales.
• Experience establishing trusted relationships with clients and teams.
• Experience producing new business and negotiating deals.
• Experience achieving sales targets.
• Willingness to travel up to 50%.

Responsibilities

• Develop relationships with C-suite personas across all product sales.
• Oversee client relationship mapping to the account team.
• Be a trusted advisor to customers on their IT roadmap.
• Identify the right specialist/support resources to bring into a deal.

Skills

Sales experience

Relationship management

Negotiation skills

Understanding of AI integration

Customer success focus

C-suite relationship experience

Multi-language proficiency

Job description

Senior Enterprise Account Executive - Baltics

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%
• One local language (preferably Estonian) and English; Russian would be a plus

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.