RPA & AI Automation Engineer (UiPath/Blue Prism) - Client Ops

Jobtailor; Helsinki; On-site; EUR 42,000 - 54,000; Full time

Job summary

Jobtailor in Helsinki is seeking a proactive specialist to maintain customers' robotic environments, with a focus on process-level issues.

You will handle tickets registered in our ticketing system, ensure the smooth operation of customer processes, and collaborate with other teams and departments on internal initiatives.

You will play a vital role in ensuring compliance with operational procedures, SLAs, and security requirements, contributing to continuous improvement for our diverse clients.

Qualifications

• Experience with at least one of UiPath, Blue Prism, or AI Agents.
• Customer-facing experience in large corporate environments.
• Fluent in Finnish and English, both written and spoken.

Responsibilities

• Maintain customers' robotic environments focusing on process-level issues.
• Respond to tickets in the ticketing system and ensure smooth operation of customer processes.
• Collaborate with other teams, participate in internal initiatives, and ensure compliance with procedures, SLAs, and security.

Skills

UiPath

Blue Prism

AI Agents

Automation

Customer facing

Cross-cultural comms

Finnish-English

Job description

Jobtailor in Helsinki is seeking a proactive specialist to maintain customers' robotic environments, with a focus on process-level issues.

You will handle tickets registered in our ticketing system, ensure the smooth operation of customer processes, and collaborate with other teams and departments on internal initiatives.

You will play a vital role in ensuring compliance with operational procedures, SLAs, and security requirements, contributing to continuous improvement for our diverse clients.