Automation Engineer – UiPath, Blue Prism, AI Agent Technologies

Jobtailor; Helsinki; On-site; EUR 42,000 - 54,000; Full time

Job summary

Jobtailor in Helsinki is seeking a proactive specialist to maintain customers' robotic environments, with a focus on process-level issues.

You will handle tickets registered in our ticketing system, ensure the smooth operation of customer processes, and collaborate with other teams and departments on internal initiatives.

You will play a vital role in ensuring compliance with operational procedures, SLAs, and security requirements, contributing to continuous improvement for our diverse clients.

Qualifications

• Experience with at least one of UiPath, Blue Prism, or AI Agents.
• Customer-facing experience in large corporate environments.
• Fluent in Finnish and English, both written and spoken.

Responsibilities

• Maintain customers' robotic environments focusing on process-level issues.
• Respond to tickets in the ticketing system and ensure smooth operation of customer processes.
• Collaborate with other teams, participate in internal initiatives, and ensure compliance with procedures, SLAs, and security.

Skills

UiPath

Blue Prism

AI Agents

Automation

Customer facing

Cross-cultural comms

Finnish-English

Job description

Responsibilities

Your key responsibility will be the maintenance of customers' robotic environments, with a specific focus on process-level issues.

In this role, you will respond to tickets registered in our ticketing system, ensure the smooth operation of customer processes, collaborate with other teams and departments, and participate in internal initiatives.

You will play vital role in ensuring compliance with operational procedures, SLAs, and security requirements.

Requirements

• Have experience with at least one of the following areas (UiPath, Blue Prism, AI Agents).
• Additional experience in automation, other RPA technologies or AI-related solutions is a plus
• Have experience in a customer facing role, ideally with big corporate environments with multiple stakeholders
• Worked in an intercultural environment and have good understanding, that the communication is more than just sending a quick message.
• Are passionate about continuous improvement how can we offer the best support (some of our customers worked with since the beginning of our operations)
• Feel confident communicating verbally and in writing in both Finnish and English