Quality & Compliance Specialist - Finland

M-Files; Tampere; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

International team

Flexible work arrangement

Competitive compensation

Job summary

M-Files is seeking a Quality & Compliance Specialist to run the Quality Management System and support ISO 9001 and ISO/IEC 27001 certifications and SOC 2 reporting. You will manage documentation, internal audits, corrective actions and audit coordination to strengthen compliance for customers.

You will collaborate with Information Security & Compliance, Product Engineering, Cloud Operations and Legal to embed quality and regulatory practices into daily work, including carbon footprint

Qualifications

• Bachelor's or Master's degree in Quality Management, Compliance, Information Security or a related field, or equivalent experience.
• Hands-on experience operating or auditing an ISO 9001 quality management system.
• Experience coordinating audits and managing non-conformances and corrective actions.
• Strong organizational, documentation, and analytical skills.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Practical experience using AI tools, or a strong interest in learning them.

Responsibilities

• Maintain the quality management system and coordinate ISO 9001 work with IT and process owners.
• Prepare management reviews and report on system performance.
• Prepare for and coordinate ISO 9001 certification and surveillance audits.
• Plan and coordinate internal audits and follow up findings and corrective actions.
• Coordinate external audits by certification bodies, SOC 2 auditors and customers.
• Follow regulatory changes and support customer compliance requests, supplier risk assessments and business continuity.

Skills

ISO 9001

Auditing

Documentation

Analytics

Communication

AI tools

Education

Bachelor's or Master's degree in Quality Management, Compliance, Information Security or related field

Tools

Audit software

Job description

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

To learn more about us we encourage you to visit https://m-files.com/

Summary of the role

The Quality & Compliance Specialist is responsible for the day-to-day operation of M-Files' Quality Management System and supports our ISO 9001 and ISO/IEC 27001 certifications and SOC 2 report. You will manage the processes behind them, including documentation, internal audits, corrective actions and audit coordination, and help make compliance a strength our customers can rely on.

You will work closely with Information Security & Compliance, Product Engineering, Cloud Operations, Legal and external auditors to make quality and compliance part of how M-Files works every day.

What you will be doing / Responsibilities and Duties

As part of the Information Security & Compliance team, you will focus mainly on our ISO 9001 quality management system and support our ISO/IEC 27001 and SOC 2 work. You will also coordinate our carbon footprint calculations.

Quality Management System (ISO 9001)

• Maintain the quality management system, including the quality policy, objectives and process documentation
• Work as the main user of the system we use to run our quality management processes, and suggest improvements together with IT
• Prepare management reviews and report on how the system is performing
• Prepare for and coordinate ISO 9001 certification and surveillance audits

Audits and Certifications

• Plan and coordinate internal audits and follow up findings and corrective actions until they are closed
• Coordinate external audits by certification bodies, SOC 2 auditors and customers
• Keep policies and procedures current together with process owners and keep the team's annual calendar of reviews and audits on track

Compliance and Customer Support

• Follow changes in regulatory and contractual requirements and assess their impact on our processes
• Support customer compliance requests, including questionnaires, certificates, and documentation
• Support supplier risk assessments and contribute to business continuity management and internal awareness training
• Support our growing compliance programs by coordinating documentation and evidence and mapping controls across frameworks

Carbon Footprint

Coordinate our annual carbon footprint calculations, including collecting the data from the teams that own it.

Requirements

Qualifications and Skills

• Bachelor's or Master's degree in Quality Management, Compliance, Information Security or a related field, or equivalent experience
• Hands-on experience operating or auditing an ISO 9001 quality management system
• Experience coordinating audits and managing non-conformances and corrective actions
• Strong organizational, documentation, and analytical skills
• Excellent communication and collaboration skills across technical and non-technical teams
• Practical experience using AI tools, or a strong interest in learning them

Nice to have

• Experience with ISO/IEC 27001 and/or SOC 2
• ISO 9001 Lead Auditor or Implementer certification, or ISO 27001 Lead Auditor or Implementer certification
• Familiarity with regulatory frameworks such as GDPR and NIS2
• Experience with carbon footprint calculations, the GHG Protocol or ESG reporting

Benefits

Why M-Files?

We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of \"Make It Happen\", \"Help Others\", and \"Love Customers\" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• International team of top performers
• Inclusive and dynamic culture (virtual and in-person)
• Opportunity to contribute to our success and growth globally
• Flexible work/life balance
• Competitive compensation and benefits package