Customer Success Manager, Finnish Market (FIN/SWE/NOR/GER/UK)

Datatonic, Ltd.; Helsinki; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

International team

Remote/flexible work

Inclusive culture

Growth opportunities

Work-life balance

Competitive compensation

Job summary

M-Files, a global leader in intelligent information management, is seeking a Customer Success Manager to own and grow a Nordic portfolio. You will collaborate with decision-makers across Finland, Sweden, Norway, Germany, UK, or France to ensure adoption and measurable value from our solutions.

You will work cross-functionally with Services, Sales, and Product, guiding onboarding, renewal strategies, and expansion opportunities while delivering exceptional customer experiences.

Qualifications

• Minimum 3–5 years of proven experience in Customer Success Management.
• Fluency in Finnish and English (spoken and written) is required.
• Demonstrated success in managing and growing customer accounts including upsell and cross-sell.

Responsibilities

• Own and grow a Nordic portfolio of customer relationships across Finland, Sweden, Norway, Germany, UK, or France.
• Collaborate with decision-makers and stakeholders to ensure adoption, value realization, and renewals.
• Partner with Services, Sales and Product to drive onboarding, expansion opportunities, and customer advocacy.

Skills

Nordic experience

Finnish language

English language

Upsell & cross-sell

Strong communication

Relationship building

IT implementations

Job description

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases- spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

To learn more about us we encourage you to visitour company page.

Customer Success Manager (Finland, Sweden, Norway, Germany, UK, or France)

At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics.

You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services.

You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption.

Key success metrics:

• Customer growth and retention (Gross Retention)
• Expansion through upsell and cross-sell opportunities
• Customer satisfaction and advocacy

What We’re Looking For

• Minimum 3 - 5 years of proven experience in Customer Success Management
• Fluency in Finnish and English (spoken and written) is required
• Demonstrated success in managing and growing customer accounts, including upsell and cross-sell
• Experience working with customers in the Nordics is required
• A proactive, analytical, and strategic approach to managing your customer portfolio
• Strong communication, negotiation, and relationship-building skills
• Experience with IT system implementations is a plus
• Swedish or German language skills are considered an asset; Finnish is mandatory
• Location: Finland or remote from Sweden, Norway, Germany or the UK. Professional fluency in Finnish is required.

Why M-Files?

We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• International team of top performers
• Flexibility to work from one of our offices or fully remotely within one of our operating counties
• Inclusive and dynamic culture (virtual and in-person)
• Opportunity to contribute to our success and growth globally
• Flexible work/life balance
• Competitive compensation and benefits package

Application deadline: no later than November 29th, 2026.