Operations & Client Services Lead

Euroclear; Helsinki; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Lunch allowances

Wellness options

Occupational health care

Volunteering day

Hybrid work model

Job summary

Euroclear Finland is seeking an Operations & Client Services Lead to join the Custody Services team in Helsinki. The role blends hands-on custody expertise with leadership of daily operational activities and back-office functions for international clients.

You will work with a close-knit team of custody professionals, focusing on service quality, process improvement and risk management while supporting ongoing development and knowledge sharing in a dynamic financial markets environment.

Qualifications

• A relevant university degree and several years of experience in similar roles within financial markets.
• Strong expertise in key areas of securities custody, particularly corporate actions, income processing and tax reporting.
• Fluency in Finnish and English.
• Experience with financial systems (e.g. SWIFT and CSD systems) is considered an advantage.
• Ability to work independently, make decisions and take ownership.
• Excellent analytical and problem‑solving skills with a development‑oriented mindset.
• Excellent communication and teamwork skills with the ability to provide expert guidance and support to the team.
• Attentive to details, customer‑oriented, and with positive and proactive working attitude.
• A solution‑oriented and flexible attitude in a changing environment.

Responsibilities

• Handle daily operational back‑office tasks, including settlement services and corporate actions.
• Process income and tax reporting activities.
• Participate in complex client‑facing work and collaborate with stakeholders.
• Develop processes and ways of working while ensuring quality and supporting risk management.
• Share expertise and mentoring team members.

Skills

Custody expertise

Analytical skills

Problem solving

Communication

Teamwork

Independence

Finnish language

English language

SWIFT knowledge

Education

University degree

Tools

SWIFT

CSD systems

Job description

• Job Category Operations & Client Services
• Locations Finland

Job Description

Are you an experienced custody professional ready to step into a role with real impact, both in daily operations and in shaping the future of our Nordic services?

We are looking for an experienced Operations & Client Services Lead to join our Custody Services team in a full-time, permanent position.

This is a key expert role in which you will be responsible for ensuring the high‑quality delivery and continuity of the team’s operational activities. You will play an important role in developing and ensuring the smooth execution of daily operational services and back‑office functions for international custody clients, working alongside a close‑knit team of experienced custody professionals who value collaboration, trust and shared ownership, and with whom you will solve complex topics together, day by day.

Your responsibilities

As an Operations & Client Services Lead, you will combine hands‑on custody expertise with a broader responsibility for service quality, collaboration and continuous improvement across the team .

In this role you will:

• Handle daily operational back‑office tasks, including:
  • Settlement services
  • Corporate actions
  • Income processing
  • Tax corrections and tax reporting activities
• Participate in complex client‑facing work and collaborate with key stakeholders, as well as team‑impacting projects
• Develop processes and ways of working while ensuring quality and supporting risk management
• Share expertise and mentoring team members

Working hours are flexible; however, during our service hours (9:00–17:00), we ensure adequate team availability. The role also includes TARGET days, meaning we remain operational on certain local holidays to support international banking markets and euro settlement, as well as occasional weekend testing activities.

What We Are Looking For

• A relevant university degree and several years of experience in similar roles within financial markets
• Strong expertise in key areas of securities custody, particularly corporate actions, income processing and tax reporting
• Solid understanding of market practices, processes and the roles of different market participants
• Experience with financial systems (e.g. SWIFT and CSD systems) is considered an advantage
• Ability to work independently, make decisions and take ownership
• Excellent analytical and problem‑solving skills with a development‑oriented mindset
• Excellent communication and teamwork skills with the ability to provide expert guidance and support to the team
• Attentive to details, customer‑oriented, and with positive and proactive working attitude
• A solution‑oriented and flexible attitude in a changing environment
• Fluency in Finnish and English.

Join Euroclear and play a key role at the very heart of the global, Nordic, and Finnish financial markets. As a trusted backbone connecting over 2,000 financial institutions worldwide, Euroclear safeguards the stability of the world’s capital markets, while our Helsinki office anchors critical infrastructure for Finland’s financial system.

Despite our global reach, Euroclear Finland is a close‑knit, local team where everyone quickly gets to know each other. Here, your ideas matter and your initiatives are valued by supportive leadership. We take pride in running the financial world safely and reliably, but above all, we are people working for people, valuing care, collaboration, and integrity every day.

What we offer

• We offer a dynamic position located at the centre of Finland's financial sector, providing opportunities for professional growth and the realisation of your full potential. You will receive comprehensive support to ensure your success in this role, and we look forward to welcoming you to our team.
• Our modern, well‑equipped office is situated in the newly developed We Land building in Ruoholahti, Helsinki, with excellent transport links. Our hybrid working model allows you to achieve your own optimal work‑life balance, combining three days per week on‑site collaboration with remote work flexibility.
• You will have the opportunity to collaborate with motivated and supportive colleagues representing over 80 nationalities. We foster a culture of continuous learning and development, placing emphasis on knowledge sharing and training initiatives.
• Become part of our vibrant community, enjoy regular office breakfasts that help everyone connect, and give back with volunteering opportunities. At Euroclear, every employee is encouraged to dedicate one working day per year to volunteering or charity work, reflecting our shared commitment to social responsibility and fostering a supportive team spirit.
• Euroclear Finland provides employees with a range of benefits, including lunch allowances, wellness options (culture, sports, massage, dental care, and transportation), as well as comprehensive occupational health care.

Contact

For more information please contactour Custody Services Team Manager, Saara Tenhola‑Okkonen ([phone]) on

Monday 1 June from 15:00–16:00 or

Wednesday 17 June from 15:00–16:00.

Euroclear groupis a global provider of Financial Market Infrastructure (FMI) services. At the core, the group provides settlement, safe‑keeping and servicing of domestic and cross‑border securities for bonds, equities and derivatives to investment funds. The Euroclear group has multi‑lingual, highly trained teams of professionals based in Europe, Asia, the Middle East and the Americas. The Euroclear group has +2 400 clients globally, settled the equivalent of EUR 1 072 trillion in securities transactions in 2023, representing 299 million domestic and cross‑border transactions and held an average of EUR 37.7 trillion in assets for clients.

Euroclear Finland (Suomen Arvopaperikeskus) is part of Euroclear Group, the world’s largest provider of domestic and cross‑border settlement and related services for bonds, equities, funds, and derivatives.

As Finland’s central securities depository, we play a vital role in the Nordic capital market maintaining share and debt registers and ensuring smooth settlement of all transactions. Our services go beyond settlement: we deliver comprehensive custody and issuer solutions, general meeting and investor relations services, and innovative data and API‑based offerings that enable digital transformation for our clients.

Operating since 1992, Euroclear Finland safeguards EUR 444 billion in assets across 2.5 million customer accounts. In 2024, our turnover reached EUR 59.3 million. Together with Euroclear Sweden, our vision is clear: to be the preferred Nordic Central Securities Depository (CSD).

We are a team of around 140 professionals, based in Ruoholahti, Helsinki, working at the intersection of finance and technology to keep markets moving.

Shape the future of Nordic financial markets with us. Join Euroclear Finland – At the Heart of Nordic Capital Markets

Your expertise. Our platform. At the heart of financial markets.