IT Field Support Technician_Buffalo

Gr8ttek, LLC; Lahti; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Per-call pay ($40/call)

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Finland. You will perform hardware-focused, break-fix services and solutions on client products, reporting to the Territory Supervisor.

You will troubleshoot and repair designated equipment and manage service calls with attention to documentation. The role requires 1–2 years of relevant experience, a technical school certification or equivalent, and a valid driver’s license.

Qualifications

• Technical certification or equivalent is required.
• 1–2 years of relevant experience preferred.
• Valid driver’s license is required.
• Own a basic repair tool kit is required.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Demonstrate excellent customer service skills.
• Accept and deliver all assigned service calls.
• Complete all admin tasks for each call.
• Control and return of assets and inventory.

Skills

Customer service

Troubleshooting

Communication

Documentation

Education

Technical school certification or equivalent

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits :

$40 per call/$5 per call per diem

Dell/Lenovo certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.