On-Site IT Field Technician – Desktop & Laptop Support

Nsc Global

Lahti

On-site

EUR 32,000 - 52,000

Full time

6 days ago

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Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics, service call updates, parts handling and customer communication, all in line with agreed service levels and field service procedures.

Qualifications

Experience in Level 1 technical support or similar customer-facing IT support.
Knowledge of PC, laptop and client hardware components.
Familiar with operating systems, BIOS, drivers, hardware fault isolation and basic networking.
Ability to document troubleshooting steps clearly and follow structured diagnostic processes.
Excellent communication to explain technical issues to non-technical customers.
Ability to work independently at customer sites while following processes, safety and escalation procedures.
Fluent written and spoken English; local language for customer contact.
Driving licence and access to a personal vehicle.
CompTIA A+ certification is desirable.

Responsibilities

Attend customer sites within agreed service windows and complete each intervention to the required standard.
Perform on-site troubleshooting, diagnostics, hardware repair and component replacement.
Validate warranty status, asset identification and diagnostic findings before completing repairs.
Apply diagnostic tools and methods, including built-in diagnostics and structured troubleshooting.
Provide accurate service updates and secure customer sign-off after each intervention.
Generate service reports and manage parts through the approved process.