Desk-Side Field Engineer: On-Site IT Diagnostics & Repairs

Nsc Global; Helsinki; On-site; EUR 22,000 - 29,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics, service call updates, parts handling and customer communication, in line with agreed service levels and established field service procedures.

Technicians attend customer locations, validate reported faults, complete the intervention and provide accurate updates throughout.

Qualifications

• Experience in Level 1 technical support, field service, desktop support or comparable customer facing IT support.
• Sound understanding of PC, laptop and client hardware components.
• Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking.
• Ability to follow structured diagnostic processes and document troubleshooting steps.
• Confident communication skills to explain technical issues to non-technical customers.
• Ability to work independently at customer sites with adherence to process, safety and escalation procedures.
• Strong time management across appointments, travel and service level expectations.
• Fluent written and spoken knowledge of the local language of the assigned territory plus proficient English.

Responsibilities

• Attend customer sites within agreed service windows and complete interventions to required standards.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing repairs.
• Apply approved diagnostic tools and methods, including built-in diagnostics and structured troubleshooting.
• Provide service call updates and obtain customer sign-off after each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where recovery media is available.
• Troubleshoot hardware-related networking faults within the service call scope.
• Order parts via approved processes after troubleshooting and communicate outcomes.
• Maintain accurate records in required systems and inform customers of next steps.

Skills

Level 1 support

Field service

Desktop support

Hardware troubleshooting

Networking basics

Technical documentation

Customer communication

Self-management

Driving licence

CompTIA A+ (desirable)

Tools

Field service platform

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics, service call updates, parts handling and customer communication, in line with agreed service levels and established field service procedures.

Technicians attend customer locations, validate reported faults, complete the intervention and provide accurate updates throughout.