Nordic Customer Success Manager — Remote (Finnish Fluent)

M-Files; Tampere; Remoto; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

International team environment

Remote/work flexibility

Competitive compensation

Flexible work-life balance

Descrizione del lavoro

M-Files is seeking a Customer Success Manager to own and grow a Nordic portfolio, ensuring measurable value from our information management solutions. You will collaborate with decision-makers, influence across teams, and drive adoption with a customer-first mindset.

Fluency in Finnish and English is required, and experience in upsell/cross-sell within the Nordics is essential. Remote options from several countries are available.

Competenze

• 3–5 years of experience in Customer Success Management.
• Fluency in Finnish and English (spoken and written) is required.
• Experience growing customer accounts, including upsell and cross-sell.
• Experience working with customers in the Nordics is required.
• Finnish language proficiency is mandatory.

Mansioni

• Own and grow a portfolio of customer relationships across the Nordics.
• Work closely with decision-makers and stakeholders to drive measurable value from M-Files solutions.
• Collaborate cross-functionally and act as the voice of the customer internally.
• Partner with Services to ensure smooth onboarding and successful user adoption.

Conoscenze

Customer success management

Finnish language

English language

Account management

Nordics experience

Communication skills

Upsell & cross-sell

Strategic portfolio management

Descrizione del lavoro

M-Files is seeking a Customer Success Manager to own and grow a Nordic portfolio, ensuring measurable value from our information management solutions. You will collaborate with decision-makers, influence across teams, and drive adoption with a customer-first mindset.

Fluency in Finnish and English is required, and experience in upsell/cross-sell within the Nordics is essential. Remote options from several countries are available.