Lead, IT Service Excellence Development

Fortum; Espoo; On-site; EUR 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits

Smoke-free Espoo office

Job summary

Fortum in Espoo seeks a Lead, IT Development to drive the IT development agenda, execute strategic initiatives, and lead cross-functional teams across IT Service Excellence.

You will shape roadmaps, coordinate change management, design learning materials, and translate complex topics into clear insights for decision-making. A senior leader with 10+ years in IT and excellent English communication is required.

Qualifications

• Bachelor's or Master's degree in Computer Science, Business Administration, or another relevant field.
• 10+ years of IT and business environment experience.
• Proven experience leading teams, large-scale initiatives, and organizational change.
• Excellent written and verbal communication skills in English.

Responsibilities

• Drive the IT Service Excellence agenda in collaboration with the leadership team.
• Lead selected development initiatives and projects, coordinating efforts across teams.
• Coordinate Organizational Change Management (OCM) activities and support adoption of new ways of working.
• Design and deliver training initiatives, learning materials, and stakeholder enablement activities.
• Collaborate with stakeholders and IT units to align priorities and identify improvements.
• Contribute to strategies, roadmaps and strategic IT decisions aligned with Fortum objectives.
• Translate complex topics into clear insights, models and recommendations.
• Develop communication materials tailored to different stakeholder groups.
• Facilitate complex business decisions and support key initiatives.
• Adapt to changing priorities and business requirements.
• Build and maintain internal and external professional networks.

Skills

Leadership experience

Stakeholder management

Strategic thinking

English communication

Education

Bachelor's or Master's in CS/Business Admin

Job description

About The Role

As a Lead, IT Development, you will be responsible for driving the IT development agenda and the execution of selected development activities. You will drive the adoption of the IT Flow (IT operating model), common ways of working and governance models. The role includes both day-to-day coordination work as well as long-term strategic development. You will lead in a cross-functional environment, working with stakeholders across Fortum.

• Drive the IT Service Excellence agenda in close collaboration with the leadership team.
• Lead selected development initiatives and projects, coordinating efforts across teams and competency areas.
• Coordinate Organizational Change Management (OCM) activities and support the successful adoption of new ways of working.
• Design and deliver training initiatives, learning materials, and stakeholder enablement activities.
• Collaborate with stakeholders and IT units to align priorities, manage expectations, and identify improvement opportunities.
• Contribute to strategies, roadmaps, and strategic IT decisions, ensuring alignment with Group and IT objectives.
• Translate complex topics into clear insights, models, and recommendations to support decision-making and change initiatives.
• Develop impactful communication materials tailored to different stakeholder groups.
• Facilitate complex business decisions and support the successful implementation of key initiatives.
• Adapt effectively to changing priorities and business requirements.
• Build and maintain strong internal and external professional networks.

In this role, you will have the opportunity to work closely with leaders across IT Service Excellence and Group IT, contributing to strategic initiatives, organizational development and continuous improvement across Fortum.

About You

• A Bachelor's or Master's degree in Computer Science, Business Administration, or another relevant field
• 10+ years of experience in IT and business environments
• Proven experience leading teams, large-scale initiatives, and organizational change
• A strong track record of delivering results and driving business outcomes
• Excellent written and verbal communication skills in English

In addition, we value:

• Strong stakeholder management and collaboration skills, with the ability to work effectively across IT and business functions
• Excellent planning and organizational skills, combined with a structured and detail-oriented approach
• A strategic mindset with strong systems-thinking capabilities and a customer-centric approach
• Experience with IT budgeting and financial management
• Strong understanding of solution TCO and the ability to balance business and technical considerations in decision-making

We offer you

At Fortum, you will be part of an international and collaborative environment where you can influence the future ways of working, drive meaningful change and contribute to strategic IT development across the company.

We support our employees with opportunities for continuous learning, professional development and collaboration across functions and business areas. You will work with experienced professionals, engage with senior stakeholders and have the opportunity to expand your expertise in IT development, organizational change management and strategic leadership.

In addition, Fortum offers a comprehensive benefits package in line with local practices and supports employee wellbeing, growth and work-life balance.

More information about our culture and benefits can be found here.

Espoo office is a smoke-free workplace

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low‑carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net‑zero by 2040. For our :4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com