Lead Developer-Customer Experience Solutions

Futurice GmbH; Helsinki; On-site; EUR 62,127 - 77,762; Full time

Benefits offered by this job

Hybrid work model

Choice of work gear

Healthcare & insurance

Futurice clubs

Learning events

Onboarding Camp

Certification programs

Local and global onboarding

Job summary

Futurice GmbH in Helsinki is seeking a Lead Developer to guide the development team, enforce architectural coherence, and steer AI-augmented practices across projects. You’ll mentor engineers, ensure security and compliance, support sales opportunities, and collaborate with clients to align solutions with their digital transformation goals.

This role follows a hybrid work model with a requirement to be near the Helsinki office and to contribute to a vibrant, innovative tech community.

Qualifications

• Lead developer with a full-stack mindset and deep technical understanding.
• Proficiency using agentic AI tools across planning to debugging.
• Ability to coach teams on AI adoption and AI-driven workflows.
• Proven mentoring and architectural leadership with teams.
• Confidently explain trade-offs to clients and design AI solutions.
• Experience managing cloud platforms and DevOps/CI/CD needs.
• Strong focus on security, privacy, and compliance in AI projects.
• Pragmatic, curious, and aligned leadership for cross-functional teams.
• Fluent in Finnish and English for client and team interactions.

Responsibilities

• Act as the responsible technical contact within the project scope.
• Provide opinionated technical leadership tailored to client context.
• Facilitate architecture decisions and ways of working aligned with goals.
• Ensure security and compliance throughout the lifecycle, including AI tools.
• Support onboarding, operations, and continuity through documentation.
• Identify new sales opportunities and communicate them to Sales.
• Provide technical support in sales cases and client relationships.
• Lead continuous improvement and leverage internal/external resources.
• Foster a culture of learning and openness across the team.

Skills

Lead developer

Full-stack mindset

AI tools proficiency

Mentoring

Architecture leadership

Client engagement

Cloud platforms

DevOps CI/CD

Security & compliance

Finnish & English

Tools

GitHub Copilot

Cursor

Claude Code

Job description

About the role

As a Lead developer you’ll guide the development team, ensure architectural consistency, and facilitate informed tech choices while keeping the bigger picture in view. You’ll also champion the adoption of AI-augmented development practices, ensuring our teams leverage modern AI tools to enhance productivity and code quality. You’ll work closely with clients and internal stakeholders to align solutions with their needs, provide clarity in complex situations, and represent the technical side of the project with confidence and integrity.

Your work will span mentoring and empowering your team, ensuring security and compliance standards are met, supporting sales opportunities, and helping our clients thrive in their digital transformation journey. This includes advising clients on how to integrate AI and data-driven solutions into their technical workflows and roadmaps.

We work in five different service lines in Nordic level, and you can read here some more about our other Service Lines. We offer a hybrid work model, though proximity to our Helsinki office is required for regular in-person collaboration. Please note, we are currently unable to provide relocation support.

Key responsibilities

• Act as the responsible technical contact person within the project scope — both internally and externally.
• Provide opinionated technical leadership tailored to the project and client context.
• Facilitate technology choices, architecture decisions, and ways of working that align with project goals and organizational standards.
• Ensure that security and compliance requirements are understood and fulfilled throughout the development lifecycle, both in the ways of working with AI tools and the actual solutions the team builds.
• Oversee and contribute to the creation of documentation to support onboarding, operations, and continuity (including updating relevant entries in Power).
• Identify and flag new sales opportunities and proactively communicate them to the Sales team.
• Provide technical support in sales cases, especially within your client relationships or specific industry domain.
• Strive to overcome technical and organizational challenges with creativity and resilience.
• Ensure the project team has the capabilities needed to succeed, and knows how to leverage Futurice’s internal resources and external partner networks effectively.
• Foster a culture of continuous improvement, learning, and openness.

Skills and requirements

As a Lead Developer we don't expect one person to be a master of everything, but we hope you bring a combination of the following traits and experiences:

• Lead developer experience in software development with a full-stack mindset and a deep technical understanding.
• Proficiency in using agentic AI tools (e.g., GitHub Copilot, Cursor, Claude Code) across the entire lifecycle—from planning and implementation to testing and debugging.
• The ability to coach our teams on Agentic AI, sharing your expertise to help everyone pivot to AI-augmented workflows in their daily work.
• A proven track record of mentoring developers, taking charge of technical architecture and helping the team grow their professional skills.
• The confidence to act as the go-to expert for clients, explaining technical trade-offs and designing innovative AI-related solutions.
• Experience managing cloud platforms (AWS, GCP, or Azure) and handling DevOps, CI/CD, and AI infrastructure needs.
• A commitment to strong security practices, ensuring data privacy, compliance, and the ethical use of AI in all projects.
• Ability to guide teams with a pragmatic approach, staying curious and opinionated while keeping everyone aligned.
• A consultative mindset focused on solving real-world challenges and using tech to deliver value to our clients.
• Professional working proficiency in both Finnish and English.

Futurice offers you

We support your growth with a wide range of projects, tools, and learning opportunities. Our client portfolio is diverse, offering a variety of challenges and problem spaces that give you room to explore new areas and develop your skills in meaningful ways. You’ll be encouraged and inspired throughout your journey by a community of motivated, multidisciplinary colleagues across development, design, data, AI and strategy.

Perks include:

• A hybrid work model that supports flexibility and collaboration
• Free choice of work gear — laptop, phone, tablet, headphones, and more
• Sports and lunch benefit
• Comprehensive healthcare and additional health insurance
• Futurice clubs and free-time activity groups
• Learning events and internal communities
• Certification programs to support your continued development
• You’ll get a thorough local and global onboarding, plus your very own Futubuddy to support you throughout your journey with us. And to top it off, you’ll have the chance to join our Onboarding Camp.

Compensation

Your complete compensation package will be discussed in detail during the recruitment process. Our salary model is designed to offer a range of levels based on three factors: skills, responsibilities and impact. We are dedicated to fostering an inclusive and supportive work environment where every employee has the opportunity to thrive and advance in their career and become better versions of themselves.

During the initial interview round, we will discuss the salary range for this position. We offer a fixed salary with the possibility of performance-based bonuses and additional benefits. For this Lead Developer role in the Customer Experience solution services team, the on-target compensation varies between 5567-6968€ on a monthly basis depending on the career level.

What it’s like to work here

Ever since Futurice was founded, we’ve focused on creating a workplace people genuinely enjoy, Mondays included. As a community, we’ve built and continue to shape a healthy, welcoming culture where you’re met with trust and kindness, and where your well-being is valued every bit as much as the great work you do. The atmosphere is open, warm, and buzzing with ideas and good conversations. You’ll quickly make friends, and grabbing a coffee or spending time together after work happens naturally.

And because our culture is shaped by all of us, every day, you’ll have the freedom to influence how we work, connect, and evolve as a community. Each of our offices also brings its own character to the mix.

At Futurice, new joiners aren’t expected to fit into a mold. Come as you are, whatever your background. We believe in the power of different perspectives, and diversity is a key part of our success. You can read more about our DE&I commitment here.