Commercial Product Manager (Customer Service Software)

LeadDesk Oy; Helsinki; On-site; EUR 56,000 - 78,000; Full time

Job summary

LeadDesk Oy is seeking a Commercial Product Manager to own the business side of product development for customer service solutions. You’ll work closely with customers, sales and the product team to define pricing, packaging and go-to-market strategy.

Based in Helsinki, Oslo or Stockholm with a hybrid model (3 days in the office). Expect strong ownership, cross-functional collaboration and measurable impact on commercial performance.

Qualifications

• Experience in commercial product management or related roles.
• Ability to translate customer needs into product priorities.
• Strong stakeholder management across sales, customers and product.

Responsibilities

• Own the commercial product agenda for selected Customer Service solutions.
• Support Sales in strategic customer meetings and product demos.
• Translate customer input into clear product direction and priorities.
• Collaborate with product, sales and customer success to drive performance.

Skills

Commercial product management

B2B SaaS

Sales support

Customer-facing

Data-driven

Education

Relevant degree in commercial/technical field

Job description

Would you like to take commercial ownership of Customer Service Software and work at the intersection of customer dialogue, sales, and product development?

Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Mikko Räty, our Head of Product, we're looking for a Commercial Product Manager to join our Product team.

This is a highly commercial Product role. We are looking for someone who enjoys working directly with customers, supporting strategic sales opportunities, and translating customer needs into commercial product success. We have several cloud-based Customer Service solutions built for companies that take customer dialogue seriously. Our solutions covers communication across channels including voice webchat, email, chatbot, social media, and SMS. You can read more at www.leaddesk.com.

You will work closely with customers, sales, and the product team, owning the commercial product agenda for selected Customer Service solutions. The role is built around the person we hire, and depending on your background it can for example include team leadership responsibility. This is a new role and can be based in our Helsinki, Oslo, or Stockholm office.

What's in it for you

• A new role with real ownership. You will define the commercial product direction for solutions and build the role from the ground up
• Work on products that solves real, everyday problems for customer service organisations across Europe
• Be part of a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation
• Join a collaborative product team that gets things done and enjoys working together
• Collaborate with colleagues from 27 nationalities across 7 countries in a truly international work environment
• Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, with 3 days a week at the office

What you can expect as a Commercial Product Manager at LeadDesk

You will be the commercial counterpart to the technical product manager, owning the business side of product development. This means staying close to customers and sales, setting commercial priorities, and making sure the product moves in a direction that creates real customer and business value.

• Taking commercial ownership, including positioning, packaging, and go-to-market readiness
• Actively supporting Sales in strategic customer meetings, leading product demonstrations when needed, and helping win complex commercial opportunities by translating product capabilities into customer value
• Acting as the commercial face of the product in customer meetings and becoming a trusted advisor for both customers and the Sales organization
• Working closely with customers and sales to understand needs and translate them into clear product direction
• Coordinating and prioritising commercial input together with the technical product team
• Working with product, sales, and customer success to drive commercial performance and customer satisfaction
• Owning pricing models and driving the commercial development of the product area

What success looks like in this role in the first 6 months and beyond

• You have built strong working relationships with customers, sales, and the product team, and are the natural go-to for commercial product questions
• Sales actively involve you in strategic customer opportunities because your commercial expertise helps win business
• Customers recognize you as a trusted advisor who understands both their business challenges and how LeadDesk products create value
• Commercial priorities are clear, well-structured, and flow effectively into the product team
• You have taken full ownership of the role and are driving it forward with confidence
• Commercial performance of products is heading in the right direction, or you have a clear plan to get it there

This is where the match happens

Must-haves

• Experience in at least one of the following commercial product management, B2B software sales, pre-sales, solution consulting, business development, or similar customer-facing commercial roles
• Strong commercial mindset with the ability to identify customer opportunities and confidently present product value to executive stakeholders.
• Ability to turn customer and sales input into structured, actionable product priorities
• Strong analytical and problem-solving skills with hands-on experience working with KPIs, reporting, and business data
• Experience working cross-functionally with both commercial and technical stakeholders
• Ability to bring structure and ownership into an environment where the role is still being defined
• Relevant degree in a commercial or technical field
• Fluent in English, both written and spoken

Nice-to-haves

• Previous experience with contact center, customer service software, or similar solutions
• Background in scale-up or international B2B SaaS environments
• Experience in SaaS sales, pre-sales, solution consulting, or commercial product roles where customer interaction has been a significant part of the job
• Fluency in any additional European language (e.g., Finnish, Swedish, Norwegian, Danish, Dutch, German, Spanish) is considered an advantage

Practicalities

• Location: Helsinki, Stockholm, or Oslo (hybrid work model, 3 days a week at the office)
• Travel: Regular travel within the Nordics and Europe. Depending on business needs, travel may be required weekly or monthly.
• Start date: As agreed. The sooner, the better.
• Employment: Full-time, permanent
• Base salary: 5 000-7 000 EUR/month (or local currency equivalent)
• Performance-based bonus: On-target earnings (OTE) of approximately €10,000-15,000 annually

If you have questions, please contact Milja Valentine from the Talent team at milja.valentine(at)leaddesk.com.

About LeadDesk

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our cloud platform is a single solution for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform.

We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.

Experience in commercial product management, B2B software sales, pre-sales, solution consulting, business development, or similar customer-facing commercial roles, Strong commercial mindset and ability to present product value to executive stakeholders, Ability to translate customer and sales input into structured product priorities, Strong analytical and problem-solving skills with experience in KPIs and business data, Experience working cross-functionally with commercial and technical stakeholders, Ability to bring structure to an undefined role, Relevant degree in a commercial or technical field, Fluent in English, both written and spoken