Account Manager (Finnish speaking)

Holvi Payment Services Ltd; Helsinki; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Flexible hybrid work

Occupational healthcare

Benefit budget

Team events & wellness

Job summary

Holvi Payment Services Ltd in Helsinki is seeking a Finnish-speaking Account Manager for a 12-month fixed-term contract to help grow our Finnish customer base and drive revenue through inbound leads, outbound outreach, and upsell opportunities.

You will collaborate with marketing, customer support, and product owners to align feedback with growth, manage an active pipeline, and build efficient sales workflows while delivering value for small businesses.

Qualifications

• Experience – Background in sales or account management, ideally in financial services.
• Communication – Excellent spoken and written Finnish.
• Technical Skills – Comfortable with CRM systems (HubSpot a plus) and open to using AI-assisted tools for account insights, meeting summaries, and workflow efficiency.
• Process Improvement – Oversee workflows and spot areas where smart automation or AI tools can streamline repetitive admin, surface hidden account trends, and improve sales results.
• Organisation – Able to manage multiple priorities in a fast-paced environment with attention to detail.

Responsibilities

• Customer Engagement and sales – Manage warm and cold sales leads, guiding them toward the features and plans that best align with their business needs.
• Drive active prospecting- Identify and engage with high-potential small businesses that would benefit most from Holvi’s financial tools.
• Relationship Management – Build strong relationships with high-potential customers and identify growth opportunities.

Skills

Finnish language

CRM experience (HubSpot)

Sales / account management

AI tools for insights

Process improvement

Organizational skills

Tools

HubSpot CRM

Job description

We small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned successful company, proud of our journey.

We're looking for a Finnish-speaking Account Manager to join our team in Helsinki for a 12-month fixed-term contract.

The Role

As our Account Manager, you will play a central role in driving revenue and expanding our growing Finnish customer base. You will manage incoming sales leads, conduct proactive outbound outreach to existing accounts, and close upsell opportunities. To drive success, you will collaborate closely with internal stakeholders, including marketing, customer support, and product owners to align customer feedback with business growth. If you thrive on the phone, enjoy managing an active pipeline, and want to help build efficient sales workflows, this could be an ideal fit.

Key Responsibilities

• Customer Engagement and sales – Manage warm and cold sales leads, guiding them toward the features and plans that best align with their business needs.


• Drive active prospecting- Identify and engage with high-potential small businesses that would benefit most from Holvi’s financial tools.


• Relationship Management – Build strong relationships with high-potential customers and identify growth opportunities.

What We Are Looking For

• Experience – Background in sales or account management, ideally in financial services.


• Communication – Excellent spoken and written Finnish, balancing service with a commercial mindset.


• Technical Skills – Comfortable with CRM systems (HubSpot a plus) and open to using AI-assisted tools for account insights, meeting summaries, and workflow efficiency.


• Process Improvement – Oversee workflows and spot areas where smart automation or AI tools can streamline repetitive admin, surface hidden account trends, and improve sales results.


• Organisation – Able to manage multiple priorities in a fast-paced environment with attention to detail.

How to Succeed in This Role

• Understand customer needs and provide tailored solutions.


• Use CRM and workflow insights to streamline interactions.


• Identify opportunities for growth and process improvement.


• Maintain clear, consistent communication to strengthen relationships.


• Take full ownership of your pipeline, targets, and daily work to drive consistent results.

What We Offer

• Flexible Working – A hybrid work model with a mix of remote work and time at our Helsinki office.


• Healthcare – Comprehensive occupational healthcare services.


• Benefit Budget – A monthly allowance that can be applied toward lunch, wellness, or transport.


• Balance – Weekly exercise hours, team breakfasts, and regular team events.

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.