Key Account Manager

Zalaris HR Services Finland Oy; Helsinki; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid and remote work options

Job summary

Zalaris is hiring a Strategic Key Account Manager based in Finland, preferably Greater Helsinki. You will own critical customer relationships, guide HR leaders, and drive renewals, upsells, and expansions in the Finnish market.

The role requires SAP HR, SAP SuccessFactors and SAP Payroll knowledge, along with Workday and Oracle familiarity. You’ll collaborate across teams to ensure superior customer experience and sustained growth.

Qualifications

• Proven experience in Key Account Management within HR & Payroll outsourcing or BPO in global environments.
• Strong upselling, renewals, and business development capabilities.
• Ability to engage with CHRO-level executives and guide HR leaders across Finland.

Responsibilities

• Owning key customer relationships, contracts, P&Ls, and strategic account plans.
• Drive renewals, upselling, cross-selling, and expansion; lead governance meetings.
• Identify opportunities, build business cases, and manage the commercial pipeline.

Skills

Key Account Management

Commercial mindset

Executive-level relationships

Opportunity development

Tools

SAP HR

SAP SuccessFactors

SAP Payroll

Workday

Oracle

PowerPoint

Excel

CRM

Power BI

AI tools

Job description

Role Summary: Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers? Zalaris is hiring a Key Account Manager with strong upselling and business development acumen who combines exceptional customer leadership with a challenger-sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio.

Location & Market Focus: Deep expertise in the Finnish market is required, and you must be based in Finland, preferably within Greater Helsinki. Fluent in Finnish and English.

Your Mission and Role

As a Strategic KAM at Zalaris, you take full accountability for the customer journey—from contract handover to renewal and expansion. You operate as a trusted advisor, guiding HR leaders across Finland, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation, and upsell opportunities. To succeed, you will bring experience from HR and Payroll Managed Services or Outsourcing organisations, with SAP HR, SAP SuccessFactors and SAP Payroll knowledge. You will lead governance and collaborate with cross-functional teams to ensure outstanding customer experience and sustained growth.

Responsibilities include

Owning key customer relationships, contracts, P&Ls, and strategic account plans; driving renewals, upselling, cross-selling, and expansion; facilitating governance meetings; acting as primary contact for strategic customers; identifying root causes and business cases; leading opportunity development and managing the commercial pipeline; championing customer success internally and navigating the matrix organization.

Your Experience and Skills

Proven experience in Key Account Management within an HR & Payroll outsourcing (BPO) in complex, global environments; strong commercial mindset with upselling, renewals, and business development; understanding HR and Payroll operations including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HR platforms such as SAP SuccessFactors, Workday, Oracle; ability to engage with CHRO-level executives; strong analytical and advisory skills; excellent communication and facilitation; proactive and accountable; ideally background in top-tier management consulting with PowerPoint, Excel, CRM, Power BI, and AI tool proficiency.

What we offer

Fast-growing entrepreneurial company across Europe; hybrid and remote working options; competitive compensation and benefits. If you’re ready to shape the future of HR & Payroll, we’d love to hear from you.