Junior Support Specialist - Finance

Nordhealth; Helsinki; Ibrido; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Nordhealth, a remote-first provider of cloud-based Practice Information Management Software for veterinary and therapy professionals, is seeking a Finnish-speaking Junior Support Specialist for our Finance Support team. You will support customers using Provet, assist with system modifications where feasible, and collaborate with Sales, Marketing, Implementations and Product Development.

The role offers learning opportunities, cross-border collaboration, and a path to grow within a global

Competenze

• Finnish and English language skills are essential for customer interactions and documentation.
• Comfort with learning new processes, systems, and AI-enabled tools to support customers.

Mansioni

• Provide customer support for Vet software (Provet) within the Finance Support team.
• Collaborate cross-functionally with Sales, Marketing, Implementations and Product Development for efficient service.
• Contribute to achieving OKRs at individual and unit level.
• Help identify and implement improvements to support processes and best practices.

Conoscenze

Finnish language

English language

Descrizione del lavoro

Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a Finnish-speaking Junior Support Specialist to support our growth and join our Finance Support team!

As a Junior Support Specialist, the employee is an individual contributor in the company's Customer Finance Support Team. The work includes Veterinary software (Provet) support work done for the customers. In this role, the Junior Support Specialist also aims to conduct system modification based on customer needs to the extent that the modification is possible within the product. To the extent that the need arises, and time allows, the Junior Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development.

Your key responsibilities include:

• Customer support performed in an efficient way to reach the set targets and aiming for high level of customer satisfaction.




• Working towards building best practices to develop the support work, independently and as part of the team.




• Cross-functionally collaborate with Sales, Marketing, Implementations and Product Development teams in order to develop best and efficient service for customers




• Performing according the annual OKRs that will be set at the individual level, to contribute to the OKRs of the Business unit, Team and the Company.

Success Factors & Key Challenges:

• A junior Support Specialist is eager to learn and maintain a high level of customer satisfaction measured by Customer Satisfaction surveys.




• Work efficiently towards meeting the set quantitative targets for support.




• Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.




• The main challenges facing this role are to ensure the employee reaches individual targets based on set implementation Objectives and Key results.

Knowledge, experience and capabilities:

• Finance background is a plus but not essential.




• Professional background and education equipping the Support specialist to succeed in the role.




• Ability to juggle between multiple customers.




• Professional spoken and written Finnish and English language skills.




• Prior experience working in an international company is a plus.




• Have an eagerness to learn, and also know how to use AI.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare




• Competitive compensation and benefits




• Learning and professional growth opportunities




• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world