Customer Operations Project Manager, Stockholm, Copenhagen, Oslo or Espoo

atNorth Holding AB; Espoo; On-site; EUR 70,000 - 110,000; Full time

Job summary

atNorth is seeking a Customer Operations Project Manager to lead cross‑functional projects from planning through execution in a fast‑growing Nordic digital infrastructure company. You will coordinate internal and external stakeholders, develop and maintain project plans with timelines, milestones and budgets, and ensure deliverables meet scope, quality and governance standards.

In this role you will monitor progress, manage risks and change requests, prepare investment cases and keep clear

Qualifications

• Proven track record in project management with multiple stakeholders
• Structured approach to timelines, budgets, risks and deliverables
• Strong stakeholder management and communication skills
• Strategic and analytical mindset with pragmatic, solution-oriented approach
• Experience in cross-functional project management
• Fluency in English; local language proficiency preferred
• PM/PRINCE2/IPMA certification is an advantage but not required

Responsibilities

• Develop and maintain project plans with timelines, milestones, resources, risks and deliverables
• Ensure projects are delivered on time, within scope and within approved budget
• Manage projects in line with atNorth's project frameworks and governance requirements
• Prepare and present project updates for reviews and key decision points
• Monitor project progress and proactively manage risks, issues and change requests
• Prepare project budgets, cost estimates and cash-flow forecasts
• Coordinate internal and external stakeholders, clarify requirements, secure dependencies and manage expectations
• Ensure structured reporting and accurate documentation of project deliverables, risks, decisions and lessons learned
• Foster cross-functional collaboration, knowledge sharing and structured handovers across teams
• Identify and manage risks across projects and operational interfaces
• Ensure compliance with HSE standards, sustainability targets and relevant regulatory requirements
• Contribute to strengthening project management capabilities and developing best practices across the organization

Skills

Cross-functional project management

Stakeholder management & communication

Change management

Risk management

Budget management

Strategic thinking & analytical

Business acumen

Education

Bachelor's or Master's in Project Management / related field

Job description

atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.

With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and high-performance infrastructure.

Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under development in Finland, Denmark, Sweden and Norway.

We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams to grow, take responsibility, and make a real impact.

By joining our international team, you will help shape the future of sustainable digital infrastructure.

Customer Operations Project Manager at atNorth

Do you want to work in an international and fast-growing company at the forefront of digital infrastructure? We are looking for a Customer Operations Project Manager to atNorth, where you will play an important role in ensuring the successful delivery of projects in a dynamic and rapidly evolving environment.

This is an opportunity to combine structured project management with strategic thinking, stakeholder management and business understanding - while contributing to the continued growth of a company operating at the heart of the digital infrastructure industry.

Don't miss the opportunity to join an international organization where you will work with highly skilled colleagues, complex projects and a wide range of internal and external stakeholders.

As a Project Manager at atNorth, you will be responsible for driving projects from planning through execution and completion. You will ensure that projects are delivered on time, within scope and budget, while maintaining high standards of quality, governance and compliance.

You will work cross-functionally and coordinate stakeholders across the organization, ensuring clear communication, effective decision-making and structured project delivery.

Key responsibilities:

• Develop and maintain project plans covering timelines, milestones, resources, risks and deliverables.

• Ensure projects are delivered on time, within scope and within approved budget.

• Manage projects in line with atNorth's project frameworks and governance requirements.

• Prepare and present project updates for reviews and key decision points.

• Monitor project progress and proactively manage risks, issues and change requests.

• Prepare project budgets, cost estimates and cash-flow forecasts.

• Coordinate internal and external stakeholders, clarify requirements, secure dependencies and manage expectations.

• Ensure structured reporting and accurate documentation of project deliverables, risks, decisions and lessons learned.

• Foster cross-functional collaboration, knowledge sharing and structured handovers across teams.

• Identify and manage risks across projects and operational interfaces.

• Ensure compliance with HSE standards, sustainability targets and relevant regulatory requirements.

• Contribute to strengthening project management capabilities and developing best practices across the organization.

The role also includes responsibility for preparing business cases and investment requests, managing scope changes and change orders within delegated authority, and prioritizing project resources in alignment with portfolio priorities.

In situations involving critical risks related to safety, compliance, financial exposure or strategic objectives, you will be expected to elevate and, when necessary, suspend project activities.

Your profile:

To be successful in this position, you have a proven track record in project management and experience of managing multiple stakeholders and competing priorities in a dynamic environment.

You are comfortable taking ownership of projects from planning through execution and follow-up, and you have a structured approach to timelines, budgets, risks and deliverables.

You have strong stakeholder management and communication skills and are able to build trust and create clarity across different teams and functions. You combine a strategic and analytical mindset with a pragmatic and solution-oriented approach.

Furthermore, you have experience in areas such as:

• Cross-functional project management

• Stakeholder management and communication

• Change management

• Risk management

• Cost and budget management

• Strategic thinking and analytical problem-solving

• Business acumen

You have a Bachelor's or Master's degree in a relevant field such as Project Management, Engineering, Business Administration or equivalent professional experience.

Fluency in English is required, and proficiency in the local language is preferred.

Project management certification such as PMP, PRINCE2 or IPMA is considered an advantage, but is not a requirement.

In this recruitment, your personal qualities will be of great importance. We are looking for a structured and proactive person who takes ownership and enjoys working in a fast‑paced environment. You are confident in making decisions, managing risks and driving projects forward, while also being collaborative and able to communicate effectively with stakeholders at different levels.

You are analytical and business‑minded, but also pragmatic and hands‑on when needed. To be successful in the role, you need to be able to manage several priorities simultaneously, navigate change and maintain focus on delivering high‑quality results.

About the atNorth Culture

We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture is more than a priority, it is the core of how we lead and innovate.

We don't just talk about culture; we nurture it. Through regular one-to-one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.

We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good conversation.

At atNorth, we are building a community where you can do your best work and shape a sustainable future together.