IT Support Intern

Verda; Helsinki; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Cash and equity compensation

Healthcare

Lunch

Wellbeing

Job summary

Verda is seeking an IT Support Intern in Helsinki to help keep our global team productive by supporting the technology they rely on daily. You will work with the IT team to provide hands-on support across devices, accounts, and onboarding for new hires.

This broad, practical role is ideal for someone who enjoys problem solving and wants real experience in a fast-growing company. You'll learn production tools, IT security practices, and how to support a remote-first global workforce from our

Qualifications

• Basic hands-on experience with laptops and OS (macOS/Windows/Linux).
• Experience with user accounts and common workplace software.
• Willingness to document work accurately and learn new tools.

Responsibilities

• Assist first-line IT support requests from Verda employees across the globe.
• Set up laptops, accessories, mobile devices, and meeting-room equipment for new employees.
• Assist new employees during onboarding with their new equipment.
• Troubleshoot common hardware, software, connectivity, and collaboration-tool issues with support from the team.
• Assist in asset inventory, device records, and IT documentation.
• Help keep office IT equipment organised, available, and in good working order.
• Contribute to support guides, knowledge-base articles, and improvements to recurring support processes.
• Learn and follow Verda’s IT security and access-management practices.

Skills

Technical curiosity

English communication

Laptop setup

OS familiarity

Networking basics

Documentation

Problem solving

Service mindset

Tools

Google Workspace

Microsoft 365

Slack

Asset management tools

Job description

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.

We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.

Join Verda while it’s still being built - not once it’s finished.

About The Role

As an IT Support Intern, you will help keep Verda’s employees productive by supporting the technology they use every day. You will work alongside the IT team to provide hands-on support across devices, accounts, office technology, and employee onboarding across our corporate IT structure.

This is a broad, practical role for someone who enjoys solving technical problems and wants to build real experience in a fast-growing company. You will learn by working with production tools, real employee needs, and the operational standards required to support a global team.

Your Responsibilities

• Assist with first-line IT support requests from Verda employees across the globe.
• Set up and prepare laptops, accessories, mobile devices, and meeting-room equipment for new employees.
• Assist new employees during onboarding with their new equipment.
• Troubleshoot common hardware, software, connectivity, and collaboration-tool issues with support from the team.
• Assist in asset inventory, device records, and IT documentation.
• Help keep office IT equipment organised, available, and in good working order.
• Contribute to support guides, knowledge-base articles, and improvements to recurring support processes.
• Learn and follow Verda’s IT security and access-management practices.

Your key competencies

We're looking for someone with genuine technical curiosity, a helpful attitude, and the discipline to work carefully in an environment where reliability and security matter.

• Basic hands-on experience with laptops, operating systems (macOS/Windows/Linux), user accounts, and common workplace software.
• Basic understanding of networking concepts such as VPNs, IP addresses, and connectivity troubleshooting.
• Comfortable learning new tools and working through problems step by step.
• Strong attention to detail and willingness to document work accurately.
• Good communication skills in English, proactive and willing to take initiative.
• Service-minded, reliable, and comfortable working directly with colleagues.

Nice to have

• Previous experience in IT support, customer service, or another hands-on technical environment.
• Familiarity with Google Workspace, Microsoft 365, Slack, or similar collaboration tools.
• Exposure to device-management, ticketing, or IT asset-management systems.
• Basic knowledge of identity and access management, including multi-factor authentication and permissions.
• Personal projects, coursework, certifications, or interests involving hardware, operating systems, networking, or scripting.
• Interest in automation, cybersecurity, cloud infrastructure, or AI tools.

Why Verda

• Cash and equity compensation along with various fringe benefits (healthcare, lunch, wellbeing, and more).
• Profitable operations with rapid, sustained growth.
• 40+ nationalities, with 6 different ones on the management team.
• A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

Practicalities

• Work mode: On-site in Helsinki office
• Employment type: Internship; duration and weekly hours to be agreed.