IT Operations Expert (Data Center / IDC)

Titanicom Tech Limited; Helsinki; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

International projects

Technical training

Global teams support

Competitive salary

Job summary

TITANICOM is seeking an IT Operations Expert to support data center operations in Helsinki, Finland. This hands-on, on-site role focuses on server hardware, network infrastructure, cabling, incident response, and operational reliability.

Mandarin language skills are mandatory; applicants must have practical IDC experience. You will work with global teams, vendors, and internal stakeholders to maintain SLA delivery and drive improvements.

Qualifications

• Fluent Mandarin communication required.
• At least 1 year hands-on experience in physical IDC/data center operations or maintenance.
• Experience with server hardware installation, maintenance, component replacement, and troubleshooting.
• Knowledge of data center network infrastructure and structured cabling (copper and fiber).
• Familiarity with ticketing systems, incident management, and SOPs.
• Ability to perform on-site technical tasks independently and respond to incidents.
• Good communication and coordination skills.

Responsibilities

• Perform daily on-site data center operations, inspections, maintenance, and technical support.
• Diagnose and troubleshoot server hardware issues (HDDs/SSDs, CPUs, GPUs, memory, etc.).
• Install, replace, maintain, and troubleshoot hardware per procedures.
• Support server racking, equipment deployment, decommissioning, and infrastructure changes.
• Perform structured cabling tasks (copper and fiber optic).
• Respond to incidents, execute work orders, and meet SLA requirements.
• Follow and improve SOP/EOP procedures and identify operational risks.
• Coordinate with internal teams, vendors, and stakeholders to resolve issues.
• Support operational improvements, documentation, and cross-functional projects.

Skills

Mandarin communication

IDC operations

Server hardware troubleshooting

Structured cabling

Incident response

On-site work

Communication

Tools

Ticketing systems

Job description

IT Operations Expert (Data Center / IDC)

Location: Helsinki, Finland

Chinese/Mandarin Required | Hands-on Data Center Experience Required

TITANICOM is seeking an experienced IT Operations Expert to support data center operations and international IT infrastructure projects in Helsinki, Finland.

This is a hands-on, on-site technical role focused on server hardware, network infrastructure, structured cabling, incident response, and operational reliability.

Applicants must have practical experience working in a physical data center (IDC) environment. General office IT support or software-only operations experience is not sufficient for this position.

Key Responsibilities

• Perform daily on-site data center operations, inspections, maintenance, and technical support.
• Diagnose and troubleshoot server hardware issues, including faults involving HDDs/SSDs, CPUs, GPUs, memory, and other server components.
• Carry out hardware installation, replacement, maintenance, and basic troubleshooting in accordance with technical procedures.
• Support server racking, equipment deployment, decommissioning, and physical infrastructure changes.
• Perform structured cabling tasks, including installation, replacement, labeling, and troubleshooting of copper and fiber-optic cables.
• Respond to incidents, execute work orders, and complete operational tasks in accordance with SLA requirements.
• Follow and improve SOP/EOP procedures, identify operational risks, and support incident prevention and resolution.
• Independently troubleshoot IT infrastructure issues and coordinate with internal teams, vendors, and other stakeholders.
• Support operational improvements, technical documentation, and cross-functional project delivery.

Requirements

Mandatory Qualifications

• Fluent Chinese/Mandarin communication skills are required.
• At least 1 year of hands-on experience in physical IDC/data center operations or maintenance.
• Practical experience with server hardware installation, maintenance, component replacement, and troubleshooting.
• Knowledge of data center network infrastructure and structured cabling, including copper and fiber-optic cables.
• Familiarity with ticketing systems, incident management, and standard operating procedures.
• Ability to perform on-site technical tasks independently and respond effectively to operational incidents.
• Good communication and coordination skills.

Preferred Qualifications

• Experience with server racking, rack-and-stack activities, and equipment deployment.
• Experience coordinating technical projects or supporting junior team members.
• English or Finnish communication skills.

What We Offer

• Opportunities to work on international data center and IT infrastructure projects.
• Career development and technical training.
• Support from global infrastructure and operations teams.
• Competitive salary and performance-based benefits.

About TITANICOM

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.