IDC IT Operations Specialist — Mandarin, Onsite

Titanicom Tech Limited; Helsinki; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

International projects

Technical training

Global teams support

Competitive salary

Job summary

TITANICOM is seeking an IT Operations Expert to support data center operations in Helsinki, Finland. This hands-on, on-site role focuses on server hardware, network infrastructure, cabling, incident response, and operational reliability.

Mandarin language skills are mandatory; applicants must have practical IDC experience. You will work with global teams, vendors, and internal stakeholders to maintain SLA delivery and drive improvements.

Qualifications

• Fluent Mandarin communication required.
• At least 1 year hands-on experience in physical IDC/data center operations or maintenance.
• Experience with server hardware installation, maintenance, component replacement, and troubleshooting.
• Knowledge of data center network infrastructure and structured cabling (copper and fiber).
• Familiarity with ticketing systems, incident management, and SOPs.
• Ability to perform on-site technical tasks independently and respond to incidents.
• Good communication and coordination skills.

Responsibilities

• Perform daily on-site data center operations, inspections, maintenance, and technical support.
• Diagnose and troubleshoot server hardware issues (HDDs/SSDs, CPUs, GPUs, memory, etc.).
• Install, replace, maintain, and troubleshoot hardware per procedures.
• Support server racking, equipment deployment, decommissioning, and infrastructure changes.
• Perform structured cabling tasks (copper and fiber optic).
• Respond to incidents, execute work orders, and meet SLA requirements.
• Follow and improve SOP/EOP procedures and identify operational risks.
• Coordinate with internal teams, vendors, and stakeholders to resolve issues.
• Support operational improvements, documentation, and cross-functional projects.

Skills

Mandarin communication

IDC operations

Server hardware troubleshooting

Structured cabling

Incident response

On-site work

Communication

Tools

Ticketing systems

Job description

TITANICOM is seeking an IT Operations Expert to support data center operations in Helsinki, Finland. This hands-on, on-site role focuses on server hardware, network infrastructure, cabling, incident response, and operational reliability.

Mandarin language skills are mandatory; applicants must have practical IDC experience. You will work with global teams, vendors, and internal stakeholders to maintain SLA delivery and drive improvements.