Data Center Ops Lead — Finland

TikTok; Kouvola; On-site; EUR 70,000 - 110,000; Full time

Job summary

TikTok is seeking an experienced Data Center Operations Engineer to join the DataCenter Service team. You will own day-to-day IT infrastructure across data centre sites, lead technicians, and manage incidents and changes in a fast-paced environment.

You will work with server hardware, storage, and networking components, coordinating with remote teams and ensuring uptime and SLA adherence while supporting capacity expansions and site handovers.

Qualifications

• 5+ years in data centre operations and live environment cabling.
• Strong server/storage/network hardware knowledge.
• Basic Linux admin and BMC/BIOS config skills.
• Understanding of UPS, generators, PDUs, cooling.
• Experience with DCIM, ticketing, monitoring.
• Clear written and verbal communication.

Responsibilities

• Own day-to-day IT infrastructure operations across assigned data centre sites, ensuring uptime and SLA compliance for all break‑fix activity.
• Lead daily operations by guiding Data Center Technicians and overseeing task allocation, hardware troubleshooting, maintenance, and diagnostics.
• Manage the full incident and change lifecycle, resolving incidents to SLA, executing changes under formal change control, and leading root cause analysis and corrective actions to closure.
• Track and report IT operational performance metrics, including availability, MTTR, ticket ageing, first‑time fix, break‑fix volumes, and rack capacity utilisation, using trend analysis to drive continuous improvement.
• Manage data centre IT on‑site stability, identifying risk events and driving improvement initiatives to enhance stability and reduce operational errors.
• Support data centre projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementation of new tools and processes; support new site builds and operational handover readiness.
• Maintain and improve site documentation (SOPs, MOPs, EOPs, escalation matrices), build strong cross‑functional relationships, act as an escalation point, and identify recurring issues to drive vendor escalation and continuous improvement.

Skills

Server hardware

Networking

Linux basics

DCIM tools

SLA management

Communication

Team leadership

Tools

DCIM software

Monitoring platforms

GPU server upkeep

Job description

TikTok is seeking an experienced Data Center Operations Engineer to join the DataCenter Service team. You will own day-to-day IT infrastructure across data centre sites, lead technicians, and manage incidents and changes in a fast-paced environment.

You will work with server hardware, storage, and networking components, coordinating with remote teams and ensuring uptime and SLA adherence while supporting capacity expansions and site handovers.