Hybrid IT Service Desk Specialist

Outokumpu Stainless Oy; Tornio; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Outokumpu Stainless Oy is seeking an IT Service Desk Specialist to join our international IT team in Tornio. This hybrid role requires presence at the Tornio site roughly 50% of the time, and you will be the first point of contact for users needing IT support.

You will collaborate with global colleagues to resolve issues, document actions in the service management system, and contribute to knowledge base improvements.

Qualifications

• A degree in IT or equivalent practical experience.
• At least 1 year of experience in a Service Desk or IT support role.
• Fluent Finnish and English, ability to explain technical topics clearly.
• Basic knowledge of Windows workstations, Microsoft 365 and AD user administration.

Responsibilities

• Act as the first point of contact for users via chat, service portal, phone or email.
• Investigate and resolve IT issues remotely, gathering information for investigations.
• Advise users on IT services and digital tools and provide clear guidance.
• Escalate unresolved issues to appropriate support teams.
• Document investigations and resolutions in the IT service management system.
• Share feedback and improvement ideas to support continuous service development.
• Contribute to maintaining the IT knowledge base and improve processes.

Skills

Service-minded

Analytical thinking

Problem solving

Communication in Finnish & English

Team collaboration

Education

Degree in IT or equivalent experience

Tools

ServiceNow

IT service management

Ticketing systems

Active Directory administration

Job description

Outokumpu Stainless Oy is seeking an IT Service Desk Specialist to join our international IT team in Tornio. This hybrid role requires presence at the Tornio site roughly 50% of the time, and you will be the first point of contact for users needing IT support.

You will collaborate with global colleagues to resolve issues, document actions in the service management system, and contribute to knowledge base improvements.