Hybrid: Customer Insights & Data Analytics Analyst

Finnair Plc; Vantaa; Hybrid; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Leisure travel benefit

Sickness fund insurance

Epassi sport benefit

Gym access and hobby clubs

Job summary

Finnair is seeking a Customer Insights Analyst to join the Customer Insights team. You will lead analysis of customer, operational and commercial data, translate findings into actionable insights and visualisations, and apply statistical methods to support data-driven decisions.

The role emphasizes building AI-enabled insight capabilities, working with large datasets and collaborating with stakeholders to prioritise initiatives.

Qualifications

• Master’s degree or equivalent in a relevant field.
• Strong analytical capability and data-driven mindset.
• Experience with quantitative research and multiple data sources.

Responsibilities

• Lead analysis of customer, operational, and commercial data to identify trends and opportunities.
• Turn findings into decision-ready insights and visualisations.
• Apply statistical methods to understand customer behaviour for data-driven decisions.
• Identify and pilot AI opportunities to scale insight generation and advanced analytics.
• Collaborate with stakeholders to deliver reports and drive actions.

Skills

Analytical mindset

Data-driven mindset

English fluency

Education

Master’s degree in a relevant field

Tools

AI/Advanced analytics tools

Job description

Finnair is seeking a Customer Insights Analyst to join the Customer Insights team. You will lead analysis of customer, operational and commercial data, translate findings into actionable insights and visualisations, and apply statistical methods to support data-driven decisions.

The role emphasizes building AI-enabled insight capabilities, working with large datasets and collaborating with stakeholders to prioritise initiatives.