Customer Insights Analyst — AI-Driven CX & Data Insights

Finnair; Vantaa; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Wide leisure travel benefit

Sickness Fund insurance benefit

Epassi sport

Gyms around the Finnair campus

Hobby clubs

Job summary

Finnair HQ near Helsinki Airport is seeking a Customer Insights Analyst to turn data into actionable insights for customer experience and commercial decisions. You will own analyses across feedback, behaviour, and operational data, collaborating with stakeholders to enable data-driven decision-making.

This role focuses on building AI-enabled insight capabilities, working across end-to-end journeys, segments, and product areas to deliver impactful insights for business actions.

Qualifications

• Master’s degree or equivalent in a relevant field.
• Minimum 3 years in an analytical role, preferably in CX or insight.
• Proven analytical capability with quantitative methods and multiple data sources.

Responsibilities

• Lead analysis of customer, operational, and commercial data to identify trends and opportunities.
• Turn findings into decision-ready insights and visualisations.
• Apply statistical methods to understand customer behaviour and support data-driven decisions.

Skills

Analytical mindset

Data analysis

English fluent

Communication

Education

Master’s degree

Tools

AI analytics tools

Data visualization tools

Job description

Finnair HQ near Helsinki Airport is seeking a Customer Insights Analyst to turn data into actionable insights for customer experience and commercial decisions. You will own analyses across feedback, behaviour, and operational data, collaborating with stakeholders to enable data-driven decision-making.

This role focuses on building AI-enabled insight capabilities, working across end-to-end journeys, segments, and product areas to deliver impactful insights for business actions.