VP, AI-Native Product & Experience Solutions

Jobtailor; Helsinki; On-site; EUR 120,000 - 180,000; Full time

Job summary

Futurice is seeking a senior leader to drive AI-native product development and customer experience transformation. You will shape services, lead multidisciplinary teams, and translate complex client needs into actionable AI-powered strategies and roadmaps.

You will work with design, engineering, data and product teams to deliver high-impact digital products and services, balancing ambition with feasibility and ethical AI considerations.

Qualifications

• Strong senior leadership background in digital product development and AI-enabled services.
• Proven experience leading multidisciplinary client engagements across strategy, design, product, data and engineering.
• Experience driving change across services or operating models, not only individual projects.
• Excellent ability to translate business needs into product strategies and delivery roadmaps.
• Strong client advisory skills with ability to engage senior stakeholders.

Responsibilities

• Shape and evolve Futurice Nordic’s AI-native product development offerings for clients.
• Define how AI changes delivery of services from discovery to continuous improvement.
• Develop service line points of view on adaptive experiences and personalization.
• Lead multidisciplinary teams across design, product, software, data and AI.
• Translate client needs into compelling product strategies and delivery roadmaps.
• Support sales by articulating AI-driven value and differentiators.

Skills

Senior leadership

Digital product development

AI strategy

Client advisory

Cross-functional leadership

Agile delivery

Job description

Overview

• Shape and evolve Futurice Nordic’s services around AI-native digital products, customer experience transformation, service design, product development and intelligent interfaces.
• Define how AI changes both what we deliver to clients and how we deliver it, from discovery and design to development, launch, optimization and continuous improvement.
• Develop a clear service line point of view on AI-augmented product development, agentic SDLC, adaptive experiences, personalization, experimentation and digital product operating models.
• Move the service line beyond traditional design and delivery models toward more integrated, AI-enabled and outcome-oriented services.
• Identify where reusable assets, accelerators, playbooks and delivery patterns can improve quality, speed, differentiation and commercial performance.
• Align regional offerings with Futurice’s group-level strategy across AI, data, software engineering, product development and experience transformation.
• Lead and support strategic client engagements that help organizations rethink their digital products, services and delivery models in the age of AI.
• Help clients move from fragmented digital initiatives toward scalable, AI-enabled product and service ecosystems.
• Advise senior stakeholders on how AI, data, automation and agentic development can change customer experience, product development, service delivery and business outcomes.
• Translate customer, business and technology needs into product strategies, service concepts, experience architectures, delivery roadmaps and transformation plans.
• Support teams in delivering digital products and services that combine strong user insight, data-driven decision-making, modern engineering and responsible AI.
• Ensure delivery balances ambition with feasibility, helping teams make thoughtful trade-offs between innovation, business value, technical quality, ethics and speed.
• Lead multidisciplinary teams across design, product, software engineering, data and AI.
• Work closely with domain, account and sales teams to bring product, experience and AI-native delivery thinking into broader client transformation opportunities.
• Support people leaders and capability leads in developing the skills needed for the next generation of digital product and experience work.
• Champion Futurice’s perspective on AI-native products, AI-augmented delivery and the future of digital customer experiences.
• Support sales and client growth by articulating how AI changes customer value, product differentiation, delivery speed and business performance.
• Help shape compelling propositions, cases, narratives and offerings that connect client needs with Futurice’s evolving capabilities.
• Represent Futurice externally through client conversations, talks, writing, events and community engagement.
• Contribute to the development of repeatable service assets, accelerators and points of view that strengthen Futurice’s market position.

Qualifications

• Strong senior leadership background in digital product development, customer experience, service design, software engineering, product strategy, technology consulting or transformation.
• Proven experience leading multidisciplinary teams and complex client engagements across strategy, design, product, data and engineering.
• Experience driving change across services, capabilities or operating models, not only leading individual projects or craft teams.
• Strong understanding of how AI is changing digital product and service development, including AI-augmented delivery, agentic workflows, copilots, automation, personalization, recommendation systems and adaptive interfaces.
• Solid grasp of modern software delivery and product development practices, including agile delivery, product operating models, design systems, experimentation, architecture, DevOps and continuous improvement.
• Ability to connect customer experience, business value, technology architecture and delivery economics into a coherent client narrative.
• Strong client advisory skills, with the ability to engage senior business and technology stakeholders.
• Commercial mindset, with the ability to connect client needs, value creation, delivery models and profitable growth.
• Ability to lead through ambiguity and help teams navigate significant shifts in market expectations, technology and ways of working.
• Good understanding of responsible and ethical use of data and AI in customer-facing products and delivery processes, including privacy, transparency, inclusion and governance.
• Excellent communication and storytelling skills, able to make complex technology and transformation topics clear, concrete and relevant.
• Curiosity and learning mindset, with a strong interest in emerging AI-native products, agentic development, new interaction models and the future of digital services.

Notes

• ATS Optimization Keywords

Removed promotional or non-job-related content. This description contains responsibilities and qualifications focused on role execution and outcomes.