GOPS Process and Safety Consultant

Finnair Plc; Vantaa; On-site; EUR 70,000 - 90,000; Full time

Job summary

Finnair Plc is seeking a GOPS Process and Safety Consultant to oversee on-site ground operations at Helsinki HUB, ensuring safe and compliant turnaround processes. You will monitor, report and improve performance, coordinating with internal teams, external providers and airport stakeholders to mitigate risks.

The role requires strong communication and problem-solving skills, a solid understanding of ground handling and a bachelor's degree (preferred).

Qualifications

• Strong understanding of airline operational core processes with emphasis on ground handling.
• Ability to influence performance through collaboration with operations, service providers and stakeholders.
• Excellent communication, analytical and proactive problem-solving skills.

Responsibilities

• Monitor daily performance of ground handling activities to ensure compliance with turnaround processes.
• Address non-compliances and ensure reporting requirements are followed.
• Perform quality checks on turnaround activities and contribute to safety communications.
• Develop safety processes and participate in risk assessments and safety meetings.
• Collaborate with cross-functional teams to revise GOM chapters and manuals.

Skills

Ground handling operations

Interpersonal skills

Communication

Influencing performance

Problem solving

Team collaboration

Education

Bachelor's degree preferred

Tools

Ground IT systems

Job description

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science‑based pathway to decarbonise our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do. We are now looking for a GOPS PROCESS AND SAFETY CONSULTANT to join our team!

GOPS Process and Safety Consultant is responsible for the daily on‑site monitoring and performance supervision, analysing and improving operational compliance as well as turnaround quality within foremost Helsinki HUB below‑wing ground operations. The role acts as an operational expert and key stakeholder interface between Finnair ground operations, external service providers and airport stakeholders to ensure safe, compliant and efficient ground operations. Through ground operational observations, performance analysis and proactive stakeholder collaboration, the role contributes directly to ground operational reliability, on‑time performance, risk mitigation and continuous process improvement.

This position is planned to start in early 2027, with the exact start date to be agreed upon with the selected candidate.

Responsibilities

• Monitor and supervise the daily performance of the internal and external stakeholders performing ground handling activities on all Finnair flights on the apron and in the baggage facilities to ensure compliance with all below‑wing turnaround processes and safety policies.
• Address process non‑compliances and ensure that the reporting requirements are followed.
• Perform quality checks on turnaround activities.
• Provide insights into process development based on process observations.
• Participate in and develop Safety and Security communication, safety promotions and applicable meetings within Ground Operations.
• Participate in revisioning of relevant GOM chapters, ground operations manuals and safety risk assessment work, as required.

Requirements

• Strong understanding of airline's operational core processes with special attention to ground handling operations.
• Good overall understanding of airline's various operational departments.
• Ability to influence operational performance and compliance through close collaboration with Finnair operational teams, service providers, Finavia and other Helsinki HUB stakeholders.
• Strong communication and interpersonal skills with a proactive, professional, and solution‑oriented approach.
• Ability to communicate complex information clearly and effectively to support decision‑making.
• Ability to work independently while effectively collaborating with cross‑functional teams.
• Adaptability to changing environments and the ability to manage multiple priorities effectively.
• Ability to identify operational performance gaps, recurring process deviations and safety risks and drive corrective actions together with process owners and stakeholders.
• Relevant educational background (minimum upper secondary education; bachelor’s degree preferred).
• Good Finnish and English language skills, both spoken and written.

Additional Skills

• Knowledge of operational IT systems.
• Previous supervisory experience.

Please contact Sari Partanen (Manager, Ground Processes and Training) via email, Teams or by phone [phone] on Friday, 25 September between 2:30pm to 3:30pm.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.

Finnair is a network airline, specialising in connecting passenger and cargo traffic between Asia, North America and Europe. Finnair is one of the oldest operating airlines in the world, celebrating its centenary in 2023. Sustainability is at the heart of everything we do – Finnair intends to reach carbon neutrality latest by the end of 2045. Customers have chosen Finnair as the Best Airline in Northern Europe in the Skytrax Awards for 12 times in a row. Finnair is a member of the oneworld alliance. Finnair Plc’s shares are quoted on the Nasdaq Helsinki stock exchange.