Business Manager, Inflight Products

Finnair Plc; Vantaa; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Sickness Fund insurance benefit

Epassi sport

Gyms around the Finnair campus

Hobby clubs activities

Job summary

Finnair is seeking a Business Manager, Inflight Products to lead commercial strategy for inflight ancillary services such as seats, meals and connectivity. You will develop customer-driven offerings, create business plans, and drive end-to-end product development with cross-functional teams in a dynamic aviation environment.

The role requires a master's degree and 3–5 years in product/business management or related fields, with strong English and stakeholder skills.

Qualifications

• Experience solving complex business problems using data.
• Ability to create business analyses and cases and understand consumer needs.
• Experience in strategy, portfolio and/or product management.
• Digital service creation and development experience.

Responsibilities

• Manage selected inflight ancillary services (seats, food & beverage, internet).
• Develop commercial offering aligned with revenue objectives.
• Create business plans and financial forecasts for categories.
• Drive innovation and retailing development from ideas to products.
• Monitor performance and customer experience; act to optimize profitability.
• Collaborate with Customer and Revenue units, Digital and Operations teams.

Skills

Commercial mindset

Data-driven decisions

Stakeholder management

Communication skills

Education

Master’s degree in relevant field

Job description

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do.

We are now looking for a BUSINESS MANAGER, INFLIGHT PRODUCTS to join our Products & Retailing team. In this role you will contribute to Finnair’s commercial strategy by managing selected inflight related ancillary service categories including seats, food & beverage and internet access. You will be part of the Products & Retailing team developing customer needs driven commercial offering that maximizes Finnair’s revenue and profitability. In this role, you will be responsible for the general management of selected ancillary services. You will contribute to our commercial retailing strategy creation and implementation together with the team and will be responsible for creating business plans for your own categories. You will drive innovation, steer retailing development and lead business development from ideas to commercial products. You will monitor business performance and customer experience and initiate actions in collaboration with stakeholders to optimize the profitability of total offering. You will work closely with teams across Customer and Revenue units, Digital and Operations including Inflight experience and Finnair Kitchen.

To achieve this, you will be creating insights on customers and the business to support decision making by:

• Analyzing business performance, business opportunities, competitors, and markets.
• Modeling customer needs and behavior (e.g., willingness to pay).
• Developing and following KPIs to steer offer optimization.
• Creating business cases and financial forecasts.
• Applying customer segmentation and personalization strategies to enhance relevance and impact.
• Utilizing customer data and journey mapping to identify opportunities.
• Innovating and developing business ideas by co-creating with customers and stakeholders.

To succeed in this role, we are looking for someone who has:

• Commercial mindset with competence in interpreting complex business problems using data.
• Ability to create business analyses and -cases and building an understanding of consumer needs.
• Experience in strategy, portfolio and/or product management.
• Experience of digital service creation and development in digital environment.
• Ability to cut through complexity to identify high impact opportunities and find simple solutions.
• Good social and cross-organizational leadership skills.
• Strong stakeholder management skills.
• Excellent communication and presentation skills in English, other languages are considered an asset.
• Master’s degree in relevant field.
• Minimum 3-5 years’ experience in product/business management, business development or similar roles, preferably in consumer business environment.
• Past experience in aviation, revenue management or digital development is considered as an advantage.

Working at Finnair:

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.

We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.

• Sickness Fund insurance benefit
• Epassi sport (culture, health & wellbeing or commuting benefit)
• gyms around the Finnair campus
• activities organized by our hobby clubs

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.

Please note that the hiring process includes a pre-employment security clearance and a drug test.

Should you have any questions, please contact Salla Rinta-Kanto (Head of Products and Retailing) by phone [phone] on the specified hours stated below (EEST): Thursday, 24 September between 4pm to 5pm; Wednesday, 30 September between 3pm to 4pm.

Finnair is a network airline that specialises in passenger and cargo traffic between Europe, North America and Asia. It also offers package tours under its Aurinkomatkat-Suntours brand. Finnair offers direct flights to approximately 40 countries and over 100 destinations.