Finland Payroll Service Delivery Lead — Flexible

ZALARIS Deutschland AG; Helsinki; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Zalaris is seeking a Payroll Service Delivery Manager to join our Finnish Service Delivery team in Helsinki. You will be the trusted advisor and main contact for customers, ensuring high-quality payroll and HR service delivery, operational excellence, and customer satisfaction.

You will coordinate payroll delivery with specialists across delivery centers, develop deep understanding of client payroll needs, and ensure adherence to service levels and governance.

Qualifications

• Experience in Payroll, HR Services, or related environments.
• Knowledge of payroll processes and SAP HCM/SuccessFactors/Workday.
• Strong customer service, relationship and stakeholder management.
• Excellent problem-solving and decision-making abilities.
• Fluent Finnish and strong written & spoken English.
• Bachelor's or Master's degree in Finance/Accounting/HR.

Responsibilities

• Act as the primary point of contact for customer stakeholders, ensuring excellent customer service and high-quality service delivery.
• Coordinate payroll service delivery and collaborate with payroll specialists across local, nearshore, and offshore delivery centres.
• Develop a solid understanding of customers' payroll processes and business needs.
• Ensure compliance with agreed service levels, quality standards, and operational procedures
• Manage customer service financials and support budget planning activities.
• Support payroll system changes, testing activities, deployments, and continuous service improvements.
• Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.
• Maintain efficient and professional communication with both customers and internal stakeholders.
• Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.
• Participate in local management activities and contribute to service development initiatives and planning.

Skills

Payroll

HR Services

Service Delivery

Customer Success

Stakeholder Mgmt

Problem Solving

Time Mgmt

Process Improvement

Finnish (fluency)

English (proficient)

Education

Bachelor's/Master's in Finance/Accounting/HR

Job description

Zalaris is seeking a Payroll Service Delivery Manager to join our Finnish Service Delivery team in Helsinki. You will be the trusted advisor and main contact for customers, ensuring high-quality payroll and HR service delivery, operational excellence, and customer satisfaction.

You will coordinate payroll delivery with specialists across delivery centers, develop deep understanding of client payroll needs, and ensure adherence to service levels and governance.