Global Order Management Lead

KONE Corporation; Hyvinkää; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Leadership growth

Competitive compensation

Job summary

KONE's Global Spares Supply (GSS) seeks a Leader to drive Customer Service Operations for complex, configurable orders. You will set priorities, monitor KPIs, and ensure high-quality service while coaching staff and promoting collaboration across stakeholders.

In this role you will oversee daily operations, handle inquiries, and lead continuous improvement to enhance efficiency and customer experience. Strong English and prior SAP experience are essential.

Qualifications

• Experience leading a customer-focused team in a busy operational environment.
• 3–5 years in supply chain, order management or customer service operations.
• Proven people leadership and process management with measurable results.
• Fluent in English; strong communication with internal and external stakeholders.

Responsibilities

• Lead and develop the Customer Service Operations team for non-standard, complex and configurable orders.
• Set clear priorities, monitor KPIs, service levels and quality standards.
• Coach team members and promote knowledge sharing.
• Oversee daily operations and handle inquiries and escalations promptly and professionally.
• Provide management with regular performance updates, insights and recommendations.

Skills

People leadership

Process management

Analytical mindset

Communication skills

Prioritization

Education

Bachelor’s or Master’s degree

Tools

SAP SD/MM

Job description

KONE's Global Spares Supply (GSS) seeks a Leader to drive Customer Service Operations for complex, configurable orders. You will set priorities, monitor KPIs, and ensure high-quality service while coaching staff and promoting collaboration across stakeholders.

In this role you will oversee daily operations, handle inquiries, and lead continuous improvement to enhance efficiency and customer experience. Strong English and prior SAP experience are essential.