Functional Consultant – Dynamics 365 & Power Platform

Twoday; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Lunch & recreational benefits

Comprehensive occupational healthcare

Flexible remote work

Choice of work equipment

Job summary

Twoday is seeking a Functional Consultant to translate business needs into Dynamics 365 CE and Power Platform solutions. You will interview users, define requirements, and design configurations that improve sales, customer service, and field service processes.

You’ll work with product/process owners to create user stories and acceptance criteria, and guide deployments. Strong Finnish and English, plus agile collaboration, are essential.

Qualifications

• Multiple years in functional consulting in a Microsoft environment.
• Expertise in at least one Dynamics 365 CE area (Sales, Customer Service or Field Service) and Dataverse/Power Platform knowledge.
• Strong listening, facilitation, and communication skills in Finnish and English.

Responsibilities

• Interview users and facilitate requirements workshops; map current vs target processes and benefits.
• Translate needs into user stories, acceptance criteria, and a prioritised backlog with product/process owners.
• Design and configure Dynamics 365 and Power Platform solutions (processes, data models, forms, views, security roles, automations).
• Assess standard functionality vs low-code potential; determine when a developer/integration is needed.
• Define data quality rules, CRM vs ERP responsibilities, and migration processes for accounts, opportunities, quotes.
• Participate in testing, user acceptance, training, and deployment; gather feedback.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Requirements workshops

User stories & backlog

Finnish & English fluency

Agile collaboration

Tools

Dynamics 365

Job description

Functional Consultant – Dynamics 365 & Power Platform

Turn business needs into effective solutions and better everyday work. We are looking for a Functional Consultant to help develop our customers’ sales, customer service, and field service operations using Dynamics 365 CE and Power Platform. At the heart of the role are business processes, users, and platform capabilities. At the same time, you identify where Copilot, platform agents, and Copilot Studio can reduce unnecessary work and improve the user experience.

What will you get to work on?

• You interview users and facilitate requirements workshops. You map the current way of working, the target process, pain points, and the benefits the change is expected to deliver.
• You translate needs into user stories, acceptance criteria, and a prioritised implementation backlog together with the customer’s product and process owners.
• You design and configure Dynamics 365 and Power Platform solutions, including processes, data models, forms, views, security roles, and automations.
• You assess what can be solved using standard functionality and low-code tools, and where a developer or integration is needed. You do not simply reproduce the old system in a new one.
• You consider customer data quality, the division of responsibilities between CRM and ERP, and the business rules for migration. For example, you define how accounts, sales opportunities, and quotation processes should work.
• You participate in testing, user acceptance, training, and deployment. You gather feedback and ensure that the solution also works in real‑life situations.

What do we expect from you?

• Several years of relevant experience in functional consulting, requirements definition, or business application development in a Microsoft environment.
• Expertise in at least one Dynamics 365 CE area, such as Sales, Customer Service, or Field Service, as well as an understanding of Dataverse and Power Platform.
• The ability to listen, facilitate, challenge constructively, and make complex needs understandable. You can put yourself in the end user’s position.
• A systematic and responsible way of working, experience in agile collaboration, and fluent written and spoken Finnish and English.

AI is also part of a Functional Consultant's work

You do not need to be an AI architect or software developer. However, we expect a curious and practical mindset: you want to understand Dynamics 365 Copilot capabilities and platform agents and learn how to use Copilot Studio as part of the customer’s process.

For an AI use case, you define the user, objective, required information, permitted actions, and success criteria. For example, an agent might prepare for a customer meeting or suggest a CRM update. Your role is to ensure that the solution supports the work, respects access rights, and leaves the necessary decisions to people. Together with the team, you also consider feature availability and licensing requirements.

You also use AI tools in your own work, for example when preparing requirements, test cases, and training materials. You review the content and handle customer data only in approved environments.

What does this role offer you?

Depending on your background, you can deepen your expertise in sales, customer service, or field service processes. You will have the opportunity to influence the entire journey, from the first workshops through deployment and continuous development. You will be supported by architects, developers, and experts in integrations, data, and AI.

Why Twoday?

We combine the agility of customer‑focused teams with the support of a broad expert community. You will work alongside specialists in business applications, software development, data, AI, and cloud platforms. We share what we learn and build solutions together, so you do not need to know everything on your own.

• You will receive support for your professional development through training, community learning events, conferences, and online learning environments.
• Our benefits include lunch and recreational benefits, as well as comprehensive occupational healthcare including mental wellbeing support services.
• We offer flexible remote working opportunities and the possibility to influence your choice of work equipment.
• Our community is built through approachable colleagues, office breakfasts, hobby clubs, and shared activities.

Working at Twoday

Twoday is a leading technology consulting company helping organisations put AI and advanced technologies into practice. We are approximately 2,300 experts working across AI, data, digital development, and cloud services. We help our customers make sense of complexity, reduce uncertainty, and turn technology into tangible business value.

Our purpose is to create a better tomorrow through AI and technology. We support organisations in both the private and public sectors, including energy and utilities, financial services and insurance, manufacturing, healthcare, and public administration.

However, our greatest strength is not technology, but the people behind it. Every day, our experts use their skills, curiosity, and determination to help our customers solve complex challenges and create sustainable value.

Diversity and equal opportunity

We want to build a workplace where everyone is valued and has an equal opportunity to succeed. Our recruitment decisions are based on skills, experience, and suitability for the role.

Don’t meet every requirement?

Many people decide not to apply if they feel they do not meet every criterion listed in a job advertisement. What matters most to us is that you have relevant skills for the role, genuine interest in the position, and the motivation to develop. If the role interests you and you believe you could succeed in it, we encourage you to apply.

Please note that we can only proceed with applicants who have a valid right to work in Finland.