Dynamics 365 & Power Platform Functional Consultant

Twoday; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Lunch & recreational benefits

Comprehensive occupational healthcare

Flexible remote work

Choice of work equipment

Job summary

Twoday is seeking a Functional Consultant to translate business needs into Dynamics 365 CE and Power Platform solutions. You will interview users, define requirements, and design configurations that improve sales, customer service, and field service processes.

You’ll work with product/process owners to create user stories and acceptance criteria, and guide deployments. Strong Finnish and English, plus agile collaboration, are essential.

Qualifications

• Multiple years in functional consulting in a Microsoft environment.
• Expertise in at least one Dynamics 365 CE area (Sales, Customer Service or Field Service) and Dataverse/Power Platform knowledge.
• Strong listening, facilitation, and communication skills in Finnish and English.

Responsibilities

• Interview users and facilitate requirements workshops; map current vs target processes and benefits.
• Translate needs into user stories, acceptance criteria, and a prioritised backlog with product/process owners.
• Design and configure Dynamics 365 and Power Platform solutions (processes, data models, forms, views, security roles, automations).
• Assess standard functionality vs low-code potential; determine when a developer/integration is needed.
• Define data quality rules, CRM vs ERP responsibilities, and migration processes for accounts, opportunities, quotes.
• Participate in testing, user acceptance, training, and deployment; gather feedback.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Requirements workshops

User stories & backlog

Finnish & English fluency

Agile collaboration

Tools

Dynamics 365

Job description

Twoday is seeking a Functional Consultant to translate business needs into Dynamics 365 CE and Power Platform solutions. You will interview users, define requirements, and design configurations that improve sales, customer service, and field service processes.

You’ll work with product/process owners to create user stories and acceptance criteria, and guide deployments. Strong Finnish and English, plus agile collaboration, are essential.