Front Desk Supervisor & Guest Experience Champion

Royal Caribbean Group; Helsinki; On-site; EUR 45,000 - 55,000; Full time

Job summary

Royal Caribbean Group is seeking an Assistant Front Desk Manager in Helsinki. This role involves overseeing the front desk team, ensuring exceptional customer service, and managing schedules effectively. The ideal candidate will have supervisory experience in hospitality and demonstrate strong communication and problem-solving skills.

The position also involves hands-on customer service duties, training team members, and maintaining a culture of accountability among staff. Join our commitment to delivering extraordinary experiences to our guests.

Qualifications

• Minimum one year front of house supervisory experience in hospitality preferred.
• Ability to communicate diplomatically with diverse staff and guests.
• Flexibility to manage a dynamic guest services operation.

Responsibilities

• Assist the Front Desk Manager in overseeing front desk schedules.
• Ensure exceptional service during all front desk interactions.
• Evaluate team members to maintain high quality standards.

Skills

Customer service

Problem resolution

Communication

Teamwork

Flexibility

Education

High school diploma or vocational education equivalency

Tools

Microsoft Office

Job description

Royal Caribbean Group is seeking an Assistant Front Desk Manager in Helsinki. This role involves overseeing the front desk team, ensuring exceptional customer service, and managing schedules effectively. The ideal candidate will have supervisory experience in hospitality and demonstrate strong communication and problem-solving skills.

The position also involves hands-on customer service duties, training team members, and maintaining a culture of accountability among staff. Join our commitment to delivering extraordinary experiences to our guests.