Guest Experience Coordinator – Front Desk & Booking

Arctic GM Experiences OY; Rovaniemi; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Friendly work environment

Opportunities for growth

Staff discounts on tours and services

Job summary

Arctic GM Experiences OY is seeking a Front Desk Receptionist in Rovaniemi, Finland. In this role, you will be the first point of contact for visitors, assisting with bookings and ensuring excellent service. Qualifications include 13 years of experience in customer service or hospitality, fluency in English, and familiarity with booking systems. The position offers a friendly international work atmosphere and opportunities for growth. Flexible scheduling is required, including weekends and holidays.

Qualifications

• 13 years of experience in customer service, hospitality, tourism, or hotel front desk.
• Familiarity with booking systems.
• Fluent in English, additional languages appreciated.
• Basic computer skills with Microsoft Office or similar.

Responsibilities

• Be the first point of contact for customers.
• Assist with bookings and provide excellent service.
• Create a welcoming atmosphere for visitors.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Multitasking skills

Fluency in English

Basic computer skills

Job description

Arctic GM Experiences OY is seeking a Front Desk Receptionist in Rovaniemi, Finland. In this role, you will be the first point of contact for visitors, assisting with bookings and ensuring excellent service. Qualifications include 13 years of experience in customer service or hospitality, fluency in English, and familiarity with booking systems. The position offers a friendly international work atmosphere and opportunities for growth. Flexible scheduling is required, including weekends and holidays.