Front Desk / Receptionist

Arctic GM Experiences OY; Rovaniemi; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Friendly work environment

Opportunities for growth

Staff discounts on tours and services

Job summary

Arctic GM Experiences OY is seeking a Front Desk Receptionist in Rovaniemi, Finland. In this role, you will be the first point of contact for visitors, assisting with bookings and ensuring excellent service. Qualifications include 13 years of experience in customer service or hospitality, fluency in English, and familiarity with booking systems. The position offers a friendly international work atmosphere and opportunities for growth. Flexible scheduling is required, including weekends and holidays.

Qualifications

• 13 years of experience in customer service, hospitality, tourism, or hotel front desk.
• Familiarity with booking systems.
• Fluent in English, additional languages appreciated.
• Basic computer skills with Microsoft Office or similar.

Responsibilities

• Be the first point of contact for customers.
• Assist with bookings and provide excellent service.
• Create a welcoming atmosphere for visitors.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Multitasking skills

Fluency in English

Basic computer skills

Job description

Front Desk Receptionist

As our Front Desk Receptionist, you will be the first point of contact for our customers. You’ll play a key role in creating a welcoming atmosphere, assisting with bookings, and ensuring every visitor receives excellent service.

Qualifications

• 13 years of experience in customer service, hospitality, tourism, or hotel front desk.
• Familiarity with booking systems.
• Fluent in English (required). Additional languages, especially Italian, French, Spanish, etc., are highly valued.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic computer skills (e.g., Microsoft Office or similar tools).
• Positive, professional, and customer‑focused attitude.
• Flexible schedule (weekends/holidays often required).

Benefits

• A friendly and international work environment.
• Opportunities to grow within the tourism industry.
• Staff discounts on tours and services.