Fraud Investigator, part time

Nordea; Helsinki; Hybrid; EUR 25,000 - 30,000; Part time

Job summary

Nordea is seeking a Fraud Investigator within Fraud Operations to protect customers from fraud and financial crime. The role offers day-time hours, part-time with the potential for up to 37 hours during holidays, and a structured onboarding with coaching and development.

The successful candidate will work in a KPI-driven environment, handle a high volume of cases while maintaining quality, and collaborate across the organization to improve efficiency and risk controls.

Qualifications

• Demonstrates ability to work in KPI-driven settings with clear targets.
• Must be structured, efficient, and able to manage workload.
• Strong analytical and problem-solving skills required.
• Ability to work independently and take ownership of decisions.
• Attention to detail and high quality under pressure.
• Excellent English communication, both spoken and written.
• Currently enrolled in a related university programme (Business, Finance, Economics, Law or similar).
• Genuine interest in fraud prevention, financial crime and risk management.
• Motivated to make a real difference for customers.

Responsibilities

• Investigate fraud and financial crime to protect customers.
• Work in a performance-driven environment focusing on productivity and quality.
• Monitor, investigate, and analyse fraud alerts and suspicious activity.
• Handle a high volume of cases while maintaining quality.
• Take timely action to prevent potential fraud losses.
• Support operational and fraud-related activities across teams.
• Assist with reporting, process improvements and quality reviews.
• Follow procedures and risk frameworks, collaborating with stakeholders.
• Contribute ideas to improve efficiency and customer protection.

Skills

KPI driven

Structured

Analytical

Independent

Detail oriented

English fluency

University student (Business/Finance)

Fraud prevention interest

Risk awareness

Customer focus

Education

University student (Business/Finance/Economics/Law)

Job description

About our team

Fraud Monitoring is part of Fraud Operations within Group Financial Crime Prevention. Our mission is to protect customers from financial crime by monitoring suspicious activity, investigating fraud risks, and taking swift action when needed. You will become part of a dedicated unit of fraud specialists and student assistants, where collaboration, ownership, and continuous improvement are highly valued.

Working hours:

• The role primarily involves working during daytime hours, Monday to Friday
• We expect you to work approximately 15 hours per week, with the opportunity to work up to 37 hours per week during holiday periods
• You will receive a structured onboarding programme, ongoing coaching and opportunities for professional development throughout your employment

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

Main responsibilities in this role:

• As a Fraud Investigator within Fraud Operations, you will help protect our customers against fraud and financial crime
• You will work in a performance-driven environment where efficiency, quality, and sound decision-making are key. Success is measured through a combination of productivity, accuracy, and adherence to operational standards
• Monitor, investigate, and analyse fraud alerts and suspicious activity
• Handle a high volume of cases while maintaining strong quality standards
• Take timely action to prevent potential fraud losses
• Handle operational, administrative, and fraud-related activities across the teams
• Assist with reporting, process improvements, quality reviews, and other ad hoc tasks
• Follow established procedures, guidelines, and risk frameworks
• Collaborate with colleagues and stakeholders across the organisation
• Contribute ideas that improve efficiency, customer protection, and operational performance

Who you are

Your background and skills include:

• Thrive in a KPI-driven environment with clear productivity and quality targets
• Are efficient, structured and able to manage a significant workload
• Have strong analytical and problem-solving skills
• Can work independently and take ownership of decisions
• Are detail-oriented and maintain high quality under pressure
• Communicate confidently in English, both in speaking and in writing
• Are currently enrolled in a relevant university programme such as Business, Finance, Economics, Law, or a similar field
• Have an interest in fraud prevention, financial crime, and risk management
• Are motivated by making a real difference for customers

What we offer

Why Join Us?

• Gain valuable experience within fraud prevention and financial crime
• Develop analytical, investigative, and decision-making skills
• Work alongside experienced fraud specialists
• Build your professional network within a leading Nordic financial institution
• Play an important role in protecting customers from fraud

People

come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model

we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.