Finnish speaking iGaming Customer Support to Malta

Next Job Abroad; Helsinki; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Relocation bonus

Hybrid work

Remote days (up to 40)

Home office setup

Wellbeing allowance

Health insurance

Team events

Office meals

Job summary

Next Job Abroad is hiring for a customer service role in Malta with relocation support. The position offers a hybrid work setup and an international team, focusing on assisting players of top sportsbook and casino brands.

You will chat, email, and call players, handle accounts and payments, perform KYC checks, and provide feedback to improve tools and service. The role suits someone with Finnish fluency and a proactive, friendly attitude.

Qualifications

• Fluent in Finnish (and comfortable in English).
• Excellent communication and proactive attitude.
• Interest in sports, casino, or online entertainment.
• Willing to work shifts in a dynamic environment.
• Previous customer service experience is a plus.

Responsibilities

• Chatting, emailing, and calling players, helping with their questions.
• Handling account and payment requests.
• Checking documents (KYC) and ensuring smooth transactions.
• Running basic security checks.
• Sharing ideas and feedback to improve service and tools.

Skills

Fluent in Finnish

Great communicator

Customer service mindset

Proactive attitude

Job description

Tired of long winters and grey skies?

Imagine starting your morning with sunshine, sea breeze, and a coffee by the beach, then heading to work with a fun, international team just minutes away from the Mediterranean.

Welcome to St. Julian's, Malta where your new career meets island life!

Our client offers free relocation support, a relocation bonus, and a hybrid setup so you can enjoy the best of both worlds: professional growth and an amazing lifestyle.

Join a passionate, people-first customer service team supporting players of top sportsbook and casino brands.

You'll bring your positivity, quick thinking, and problem-solving skills to make every player interaction smooth and enjoyable.

Your day-to-day will include:

• Chatting, emailing, and calling players, helping with their questions
• Handling account and payment requests
• Checking documents (KYC) and ensuring smooth transactions
• Running basic security checks
• Sharing ideas and feedback to improve service and tools

Every day is different, fast-paced, social, and rewarding.

Requirements

Who you are:

• Fluent in Finnish (and comfortable in English)
• A great communicator with a friendly, proactive attitude
• Interested in sports, casino, or online entertainment
• Ready for shift work and a dynamic environment
• Previous customer service experience is a plus

Benefits

Why You'll Love Working in Malta

• Over 300 days of sunshine every year
• Beaches, cafes, and nightlife right outside your door
• Free relocation support + relocation bonus to help you settle in
• Hybrid work model + up to 40 remote days per year
• Home office setup bonus so you can work comfortably
• Wellbeing allowance & private international health insurance
• Regular team events, beach BBQs, and a friendly, social workplace
• Free breakfast (Tuesdays) and lunch (Mondays & Wednesdays) at the office