Finnish-Speaking Customer Support Consultant – Benalmádena Costa, Spain

Cross Border Talents; Helsinki; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Performance bonuses

Fully paid onboarding

Career growth programs

Central Costa del Sol office

Job summary

CB Talents SP in Benalmádena Costa, Spain, is seeking a Fashion Support Consultant to deliver first-class experiences for fashion lovers by handling requests via phone, email, live chat, and messaging platforms.

You will become a brand expert, collaborating with mentors and team leaders to resolve issues quickly while expanding product knowledge and fashion trend awareness.

Qualifications

• Native or fluent Finnish with advanced English or Spanish.
• Strong active listening, empathy and helping attitude.
• Proactive ownership of inquiries from start to finish.

Responsibilities

• Assisting Customers: manage requests via phone, email, live chat, and messaging.
• Solving Problems: log details and resolve within target timelines.
• Becoming a Brand Expert: stay updated on products, clients, and fashion trends.
• Collaborating: work with mentors and team leaders to handle escalations and improvements.

Skills

Finnish language

English/Spanish (advanced)

Active listening

Empathy

Proactive ownership

Tech savviness

Job description

Location: Benalmádena Costa, Spain (Onsite)

Employment Type: Full-time, Permanent

Languages Required: Fluent/Bilingual Finnish + Advanced English or Spanish

Are you looking for your next exciting opportunity? Join a global technology and services leader that powers the world's most iconic brands in fashion, tech, finance, travel, and healthcare across more than 70 countries.

If you're passionate about customer service, love the fashion industry, and want to live and work in sunny Spain, this is the perfect role for you!

What You Will Do

As a Fashion Support Consultant, you will deliver first-class experiences for fashion lovers by:

• Assisting Customers: Managing incoming requests via phone, email, live chat, and messaging platforms.
• Solving Problems: Logging details into management systems and finding quick, efficient resolutions within target timelines.
• Becoming a Brand Expert: Building up-to-date knowledge of products, client services, and fashion trends.
• Collaborating: Working closely with mentors and team leaders to handle escalations and continuous process improvements.

What We're Looking For

• Languages: Native or fluent Finnish, along with an advanced level of English or Spanish.
• People Skills: Strong active listening skills, empathy, and a genuine passion for helping people.
• Ownership: A proactive mindset and the ability to take charge of inquiries from start to finish.
• Tech Savvy: Comfortable with basic IT platforms, Windows, MS Office, and web browsing (experience with call management tools is a bonus!).

What's in It for You?

• Attractive Salary: €21,000 gross/year base salary + up to €3,000 gross/year in performance bonuses.
• Stable Employment: Full-time (39 hours/week) permanent contract with standard rotative scheduling (Monday-Sunday, between 08:00 and 19:00).
• Great Location: Work from a modern, central office in beautiful Benalmádena Costa on the Costa del Sol.
• Fully Paid Onboarding: Complete, hands-on training from day one - no prior specialized experience needed!
• Unmatched Career Growth: Access FREE leadership development programs, specialized courses, and language classes. (Over 80% of our managers started in entry-level roles!)