Finnish-Speaking Customer Support Consultant – Benalmádena Costa, Spain

CB Talents; Helsinki; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Performance bonuses

Central office in Benalmádena Costa

Fully paid onboarding

Job summary

CB Talents in Spain is seeking a Fashion Support Consultant to deliver first-class service to fashion lovers. You will manage requests via phone, email, live chat, and messaging platforms, helping customers and building brand knowledge.

The role offers a full-time permanent contract, 39 hours per week, and a modern central office in Benalmádena Costa. Native Finnish with advanced English or Spanish is required, plus strong people skills and tech comfort.

Qualifications

• Finnish native or fluent, with advanced English or Spanish.
• Strong active listening and empathy.
• Proactive mindset to own inquiries end-to-end.
• Comfort with basic IT platforms, Windows, MS Office.

Responsibilities

• Manage requests via phone, email, live chat and messaging.
• Log details into management systems and resolve within timelines.
• Build up-to-date knowledge of products, client services, and fashion trends.
• Collaborate with mentors and team leaders to handle escalations.

Skills

Languages

People skills

Ownership

Tech savvy

Tools

Call management tools

Job description

Location: Benalmádena Costa, Spain (Onsite)

Employment Type: Full-time, Permanent

Languages Required: Fluent/Bilingual Finnish + Advanced English or Spanish

Are you looking for your next exciting opportunity? Join a global technology and services leader that powers the world's most iconic brands in fashion, tech, finance, travel, and healthcare across more than 70 countries.

If you're passionate about customer service, love the fashion industry, and want to live and work in sunny Spain, this is the perfect role for you!

What You Will Do

As a Fashion Support Consultant, you will deliver first-class experiences for fashion lovers by:

• Assisting Customers: Managing incoming requests via phone, email, live chat, and messaging platforms.
• Solving Problems: Logging details into management systems and finding quick, efficient resolutions within target timelines.
• Becoming a Brand Expert: Building up-to-date knowledge of products, client services, and fashion trends.
• Collaborating: Working closely with mentors and team leaders to handle escalations and continuous process improvements.

What We're Looking For

• Languages: Native or fluent Finnish, along with an advanced level of English or Spanish.
• People Skills: Strong active listening skills, empathy, and a genuine passion for helping people.
• Ownership: A proactive mindset and the ability to take charge of inquiries from start to finish.
• Tech Savvy: Comfortable with basic IT platforms, Windows, MS Office, and web browsing (experience with call management tools is a bonus!).

What's in It for You?

• Attractive Salary: €21,000 gross/year base salary + up to €3,000 gross/year in performance bonuses.
• Stable Employment: Full-time (39 hours/week) permanent contract with standard rotative scheduling (Monday–Sunday, between 08:00 and 19:00).
• Great Location: Work from a modern, central office in beautiful Benalmádena Costa on the Costa del Sol.
• Fully Paid Onboarding: Complete, hands-on training from day one—no prior specialized experience needed!
• Unmatched Career Growth: Access FREE leadership development programs, specialized courses, and language classes. (Over 80% of our managers started in entry-level roles!)