Finnish-Speaking Customer Hero (Start Your New Life in Sofia!)
Cross Border Talents
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Benefits offered by this job
Job summary
Qualifications
- Fluent in both Finnish and English.
- Strong problem-solving skills focused on customer satisfaction.
- Ability to explain complex ideas simply.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat.
- Use CRM systems to efficiently resolve inquiries.
- Collaborate with a diverse international team.
Skills
Job description
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025
Ready for a life and career adventure under the Bulgarian sun? We’re looking for fluent Finnish and English speakers to join our global customer success team in Sofia. Become the friendly voice of the world’s most popular search engine and help users unlock its full potential—all with full relocation support and no tech background required!
If you love helping people and are ready for a change, we will provide everything you need to succeed through our fully paid training program. This is your chance to launch an international career in one of Europe’s most vibrant and affordable capitals.
- Deliver exceptional customer support via phone, email, and chat, making every user interaction positive and productive
- Use modern CRM systems and helpdesk tools to resolve inquiries efficiently while maintaining high customer satisfaction
- Meet and exceed performance targets like response time and first-contact resolution
- Collaborate with a diverse international team to share best practices and improve processes
- Continuously learn through regular training on product updates and industry trends
- Fluent Finnish and English language skills
- A genuine customer‑first attitude and strong problem‑solving abilities
- Talent for explaining complex ideas in simple, clear terms
- Adaptability and eagerness to learn new tools and technologies
- Calm and positive attitude even in busy situations
- Sunny Lifestyle: Enjoy Bulgaria’s four distinct seasons, stunning nature from mountains to Black Sea beaches, and rich cultural history
- Affordable Living: Your salary goes much further here—enjoy dining out, travel, and hobbies while saving more than you could back home
- Great Location: Perfect base for exploring Europe with quick, affordable flights to major destinations
- Welcoming Community: Join a thriving international community in Sofia where English is widely spoken
- Full relocation support including flights, temporary housing, and assistance finding your perfect home
- Fully paid comprehensive training program
- Competitive salary with performance bonuses
- Private health insurance and 50+ customizable benefits
- Flexible work options and clear career growth paths
- Vibrant international work environment with regular team events
We’re a publicly traded industry leader (NYSE & TSX: TIXT) and Bulgaria’s largest employer in customer experience. With over 4,600 team members, we deliver next‑generation digital and AI solutions for world‑leading brands. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique background makes us stronger.
Ready for your Bulgarian adventure? Apply today!
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