Finnish Netflix Customer Expert — Greece Relocation

Mercier Consultancy MD; Finland; On-site; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

13th/14th Salary

Performance Bonus

Training on streaming tech

Relocation to Greece

Job summary

Mercier Consultancy Group seeks Finnish-speaking Netflix Customer Experts to join our team in Greece. You will support Finnish-speaking subscribers, troubleshoot playback and connectivity issues, and offer tailored content recommendations while handling billing questions and account settings.

You’ll operate in a multicultural environment with training in streaming technology, competitive compensation, and a fully funded relocation package to Greece.

Qualifications

• Native or fluent Finnish (spoken and written).
• Good command of English for internal training and documentation.
• EU passport required to work in Greece.
• Passion for entertainment and streaming platforms.
• Strong problem-solving and customer-centric mindset.
• Ability to thrive in a multicultural, dynamic team.

Responsibilities

• Provide world-class customer support to Finnish-speaking subscribers regarding streaming platform accounts.
• Troubleshoot technical issues related to video playback, device compatibility, and connectivity.
• Offer personalized content recommendations to enhance subscriber experience.
• Resolve billing queries and manage subscription settings with high attention to detail.
• Maintain high customer satisfaction with efficient, friendly communication.
• Document customer interactions accurately in the CRM to improve service quality.
• Stay updated on streaming technology and service updates to provide expert assistance.

Skills

Finnish fluency

English proficiency

Customer support

Troubleshooting

CRM experience

Team player

Job description

Mercier Consultancy Group seeks Finnish-speaking Netflix Customer Experts to join our team in Greece. You will support Finnish-speaking subscribers, troubleshoot playback and connectivity issues, and offer tailored content recommendations while handling billing questions and account settings.

You’ll operate in a multicultural environment with training in streaming technology, competitive compensation, and a fully funded relocation package to Greece.