Field Service Engineer

Cognizant; Helsinki; On-site; EUR 42,000 - 64,000; Full time

Job summary

Cognizant is seeking a Medior Field Service Engineer to deliver hands-on IT support across client locations in the Netherlands. This onsite role requires strong hardware/software troubleshooting, MACDs execution, and deskside service coverage.

You will configure BIOS/OS, handle VPN and encryption tools, support AV/VC systems, coordinate with vendors, and ensure detailed ticketing. Onboarding and device provisioning duties are included, with a focus on customer satisfaction.

Qualifications

• 3+ years in field service engineering or deskside IT support.
• Strong knowledge of Windows OS and common enterprise apps (Office 365, Adobe CC).
• Experience with BIOS, OS deployment, VPN, encryption, and asset management.
• Familiarity with ITIL-based service management and ticketing systems.

Responsibilities

• Perform onsite hands-on troubleshooting and resolution of hardware and software incidents for end users.
• Execute MACDs, hardware installations, server/storage reboots, power cycles, and post-deployment validation.
• Provide deskside support including device provisioning, driver issues, OS support, and software troubleshooting.
• Support AV/VC environments, including endpoints, meeting room panels, telepresence systems, and live events.
• Coordinate with third-party vendors and client support teams, and manage AV installation projects.
• Configure BIOS, OS settings, drivers, core apps, encryption, VPN, and access management per policy.
• Deploy end-user device software patches and hardware upgrades in line with compliance policies.
• Decommission end-user equipment and restore work areas after service completion.
• Assist with onboarding, provide hot-swap devices, support data backups/restores, and obtain sign-off.
• Ensure tickets contain sufficient detail and escalate as needed with approvals.

Skills

Field Service Engineering

Deskside Support

IT Troubleshooting

Job description

About The Role

As a Field Service Engineer, you will make an impact by delivering hands-on technical support and ensuring seamless IT operations across client locations throughout the Netherlands.

Location: Helsinki, Finland

Work Model: Onsite

Employment Type: Full-time

Level: Medior

In This Role, You Will

• Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues.
• Execute Moves, Adds, Changes & Disposals (MACDs), hardware installations, server/storage reboots, power cycles, and post-deployment validation of service functionality.
• Provide deskside support for end users, including device provisioning, driver issues, hardware fault diagnosis, OS support, and software troubleshooting (e.g., Microsoft Office, Adobe Creative Cloud).
• Support audio-visual and video conferencing environments, including endpoints, meeting room panels, telepresence systems, and live events.
• Coordinate with third-party vendors and client support organizations, acting as an onsite escort where required, and managing AV equipment installation projects.
• Configure BIOS, hardware settings, OS settings, system drivers, core applications, encryption, VPN, and access management software in accordance with client policies.
• Implement and deploy end-user device software patches and hardware upgrades in alignment with client corporate compliance policies.
• Decommission end-user equipment from client asset systems and restore work areas to pre-repair condition upon completion of all support activities.
• Support new employee onboarding, provide hot-swap replacement devices, assist with data backups/restores, and obtain end-user sign-off on completed service requests.
• Ensure tickets contain sufficient detail; elevate to team leader or manager when guidance is needed and obtain approval before attending shoulder-tapped tickets.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring presence at a client or Cognizant office in the Netherlands. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured - we will always be clear about role expectations. [cognizanto...epoint.com]

What You Need To Have To Be Considered

• Proven experience (3+ years) in a Field Service Engineer, Deskside Support, or similar hands-on IT support role.
• Strong knowledge of end-user device hardware, operating systems (Windows), and common enterprise applications (Microsoft Office 365, Adobe Creative Cloud).
• Experience with device configuration including BIOS settings, OS deployment, application layering, VPN, and encryption tools.
• Familiarity with ITIL-based service management processes and experience working with ticketing systems.
• Excellent communication and customer-facing skills, with the ability to support both technical and non-technical end users.

These Will Help You Stand Out

• Experience supporting AV/VC environments, including video conferencing suites, telepresence systems, and meeting room technology.
• Knowledge of network troubleshooting and compute infrastructure support in collaboration with vendor teams.
• Experience supporting VIP end users or providing white-glove service.
• Familiarity with asset management and device decommissioning processes.
• ITIL Foundation certification or equivalent.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.