Customer Care Specialist

Edenred Italia S.r.l.; Helsinki; Hybrid; EUR 34,000 - 46,000; Full time

Benefits offered by this job

Lunch

Sports & culture benefits

Massage

Wellbeing and transport benefits

Comprehensive health insurance

Job summary

Edenred Finland is seeking two Customer Care Specialists to join our customer service team on a full-time, fixed-term contract covering high season until the end of March 2027. You will handle inquiries from Edenred’s corporate customers, primarily by phone and email, delivering high-quality service.

We value a customer-centric mindset, ability to work with multiple systems, and fluency in Finnish and English.

Qualifications

• At least 3 years in Customer Care roles
• Fluent in Finnish and English
• Able to learn multiple systems and work independently

Responsibilities

• Ensure smooth, reliable service via phone and electronic channels during customer service opening hours
• Deliver high quality, efficient customer service in line with set targets
• Add value to our customer groups and encourage the use of self-service channels
• Identify cross-sell opportunities according to targets

Skills

Customer service

Finnish language

English language

Tools

Salesforce

Genesys

Jira

Confluence

Job description

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

WHAT IS EDENRED?

Edenred is the global leader in Benefits & Engagement and Mobility. With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants. Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, tolls, and parking), and corporate payments (virtual cards).

Guided by the Group's purpose, "Enrich connections. For good.", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies. Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2025, thanks to its unique technology platform, the Group generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.

Edenred Finland is the leading employee benefit provider in Finland and a partner for over 18.000 Finnish companies in promoting wellbeing at work. Our solutions commit and energize employees which has a great impact on the overall performance of the company. Our offering consists of lunch, sports & culture (Virike), massage, transport & wellbeing benefits and gift card service Delicard. In Finland, over 35.000 places accept Edenred payment solutions, and over 500.000 employees enjoy our benefits. At Edenred, our values guide everything we do: passion for customers, respect, imagination, simplicity and entrepreneurial spirit.

YOUR ROLE

Would you like to help shape the wellbeing of people at work? Do you enjoy creating excellent service experiences and developing them into outstanding customer journeys? We are looking for two Customer Care Specialists to join our customer service team on a full-time and fixed-term contract covering high season until the end of March 2027. In this role you will handle inquiries from Edenred’s corporate customers, primarily by phone and email.

Key responsibilities

• Ensure smooth, reliable service via phone and electronic channels during customer service opening hours
• Deliver high quality, efficient customer service in line with set targets
• Add value to our customer groups and encourage the use of self-service channels
• Identify cross-sell opportunities according to targets

YOUR PROFILE

• Have at least 3 years of experience in Customer Care positions
• Have a strong customer-oriented mindset, are goal-driven, and maintain an open, solution-focused attitude
• Quickly learn and confidently use multiple systems in your daily work
• Communicate clearly and fluently in both Finnish and English
• Are proactive, flexible, and responsible, able to work independently as well as collaboratively in a team
• Build trust easily with customers and colleagues
• Are comfortable working in a sometimes fast-paced environment
• Are motivated to discover new ways to meet customer needs
• Experience with Salesforce, Genesys, Jira & Confluence is a plus – we also value previous Fintech experience

Our working culture at Edenred means helping and supporting each other, and we share both challenges and success. It is important to us that you share the same values as us. We are ambitious and aim high, but it is typical for us to have good vibes and laughter while working. We hold diversity in high regard and respect for one another. We are a working place that enables also life outside the office. Well-being is one important theme for us and with us you have the possibility to create the routines that best support your own well-being.

EXPECTED START DATE

The planned start date is as soon as possible in October, and we will fill the position as soon as the right candidate is found.

OTHER DETAILS

These are full-time, fixed-term positions covering high season until the end of March 2027. Details regarding compensation will be discussed during the interview process.

• lunch
• sports and culture benefits
• massage
• wellbeing and transport benefits
• comprehensive health insurance

In addition to base salary, we offer a comprehensive benefits package including lunch, sports and culture benefits, massage, wellbeing and transport benefits as well as comprehensive health insurance. We also support flexible ways of working that enable balance between work and life outside the office.

OUR COMMITMENT

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

If you need assistance with the recruitment process due to a disability or special needs, please reach out to [e-mail]. We will do our best to adapt our application process to accommodate your support needs if necessary.