Experience Coordinator

Go On Finland Oy; Rovaniemi; On-site; EUR 21,000 - 25,000; Full time

Job summary

Soul of Lapland is seeking an Experience Coordinator to help customers find suitable experiences and ensure a smooth journey from planning to execution. The role focuses on sales, customer service, and coordination of reservations, with some days guiding.

Based in Rovaniemi, duties include handling inquiries, selling trips, and collaborating with guides and partners to deliver memorable Lapland experiences for international guests. Fixed-term for the winter season.

Qualifications

• Experience in sales and customer service.
• Service-minded and sales-oriented approach.
• Interest in tourism and creating Lapland experiences.
• Willingness to take on guiding tasks.
• Fluent English.
• Good basic IT skills and ability to learn new systems.
• Attention to detail and good organizational skills.

Responsibilities

• Handle inquiries and update bookings.
• Sell trips based on customer needs.
• Verify booking details and practical arrangements.
• Collaborate with guides, staff and partners.
• Welcome customers and assist on-site.
• Participate in guiding duties when needed.

Skills

Sales experience

Customer service

Tourism interest

Guiding tasks

Fluent English

IT skills

Attention to detail

Organizational skills

Job description

We are seeking an Experience Coordinator for Soul of Lapland to help customers find suitable experiences and ensure a smooth journey from planning to execution. The main focus is on sales, customer service and coordination of reservations, with some days also involving guiding duties. You will serve international customers primarily in English and contribute to building the overall customer experience by listening to wishes, earning trust before arrival and recommending the right experiences for each guest.

Responsibilities include handling inquiries, processing and updating bookings, selling trips based on customer needs, verifying booking details and practical arrangements, collaborating with guides, other staff and partners, welcoming customers, and participating in guiding duties for part of the time. The role involves daily interactions with clients, managing bookings and delivering memorable Lapland experiences. The position is primarily based in Rovaniemi, with guiding and experiences also in Lehtojärvi and Norvajärvi areas and the surrounding region.

We offer a fixed-term contract for the Lapland winter season, a varied role combining office and guiding tasks, an international work environment, opportunities to develop sales, customer service and guiding skills, a thorough onboarding to Soul of Lapland practices, and the chance to help create authentic and memorable experiences for our visitors.

Our team is relaxed but ambitious, and teamwork matters—the days can vary: some days you’ll assist customers and handle bookings, others you’ll help deliver experiences on-site.

Qualifications:

• Experience in sales and customer service
• Service-minded and sales-oriented approach
• Interest in tourism and creating Lapland experiences
• Willingness to take on guiding tasks
• Fluent English
• Good basic IT skills and ability to learn new systems
• Attention to detail and good organizational skills

Salary:

Salary ranges from 15–18 EUR/hour. We follow the In-vehicle and Tourism service sector collective agreement. The employment is fixed-term and tentatively spans from December to late March. Start date to be agreed with the chosen candidate.