End-to-End Spare Parts Coordinator (12-Month)

Wartsila; Vaasa; On-site; EUR 42,000 - 66,000; Full time

Job summary

Wärtsilä is seeking a PCM Coordinator in Finland to manage spare parts requests end‑to‑end for internal customers, ensuring timely, accurate service aligned with customer expectations. The role emphasizes ownership, organization, and clear communication to deliver customer satisfaction and operational excellence.

Responsibilities include managing quotations, order processing, invoicing coordination, and maintaining order book status with high data accuracy across systems and dashboards.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field, or 2–3 years of relevant experience in supply chain or spare parts operations.
• Experience in order management, customer service, logistics, or spare parts coordination.
• Strong customer service and communication skills.
• High level of autonomy and self‑leadership.
• Strong organizational and prioritization skills.
• Ability to manage end‑to‑end processes and multiple open tasks.

Responsibilities

• Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.
• Act as the main point of contact for customers - handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.
• Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.
• Ensure high data accuracy across systems, dashboards, and reporting tools.
• Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution and provide feedback to improve processes and ways of working based on customer insights.
• Build and maintain strong, long‑term customer relationships.

Skills

Customer service

Communication

Autonomy

Organization

Prioritization

End-to-end process management

Education

Bachelor’s degree in Supply Chain Management / related field

2–3 years experience in supply chain or spare parts operations

Tools

SAP

Reporting tools

Order management systems

Job description

Wärtsilä is seeking a PCM Coordinator in Finland to manage spare parts requests end‑to‑end for internal customers, ensuring timely, accurate service aligned with customer expectations. The role emphasizes ownership, organization, and clear communication to deliver customer satisfaction and operational excellence.

Responsibilities include managing quotations, order processing, invoicing coordination, and maintaining order book status with high data accuracy across systems and dashboards.