Coordinator, PCM

Wärtsilä; Vaasa; On-site; EUR 42,000 - 66,000; Full time

Job summary

Wärtsilä is seeking a PCM Coordinator in Finland to manage spare parts requests end‑to‑end for internal customers, ensuring timely, accurate service aligned with customer expectations. The role emphasizes ownership, organization, and clear communication to deliver customer satisfaction and operational excellence.

Responsibilities include managing quotations, order processing, invoicing coordination, and maintaining order book status with high data accuracy across systems and dashboards.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field, or 2–3 years of relevant experience in supply chain or spare parts operations.
• Experience in order management, customer service, logistics, or spare parts coordination.
• Strong customer service and communication skills.
• High level of autonomy and self‑leadership.
• Strong organizational and prioritization skills.
• Ability to manage end‑to‑end processes and multiple open tasks.

Responsibilities

• Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.
• Act as the main point of contact for customers - handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.
• Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.
• Ensure high data accuracy across systems, dashboards, and reporting tools.
• Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution and provide feedback to improve processes and ways of working based on customer insights.
• Build and maintain strong, long‑term customer relationships.

Skills

Customer service

Communication

Autonomy

Organization

Prioritization

End-to-end process management

Education

Bachelor’s degree in Supply Chain Management / related field

2–3 years experience in supply chain or spare parts operations

Tools

SAP

Reporting tools

Order management systems

Job description

Select how often (in days) to receive an alert:

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers.In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

The position is Temporary, 12 months position , location is Vassa , Helsinki or Turku, Finland.

Your role and responsibilities

As a PCM Coordinator , you will manage spare parts requests end ‑ to ‑ end for internal customers, ensuring timely, accurate, and high ‑ quality service aligned with customer expectations.

This role requires strong ownership, organization, and communication skills, with a clear focus on customer satisfaction and operational excellence.

As a PCM Coordinator, you will focus on these responsibilities:

Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.

Act as the main point of contact for customers - handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.

Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.

Ensure high data accuracy across systems, dashboards, and reporting tools

Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution and provide feedback to improve processes and ways of working based on customer insights.

Build and maintain strong, long ‑ term customer relationships.

Requirements for the position:

Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field, or 2–3 years of relevant experience in supply chain or spare parts operations.

Experience in order management, customer service, logistics, or spare parts coordination.

Strong customer service and communication skills.

High level of autonomy and self ‑ leadership.

Strong organizational and prioritization skills

Ability to manage end ‑ to ‑ end processes and multiple open tasks

As an ideal candidate you might also have…

Additional training or certification in supply chain, logistics, or operations.

Experience working in spare parts operations or customer ‑ facing supply chain roles.

Experience with SAP systems and reporting tools

Knowledge of Incoterms and shipping processes

Experience managing order books and dashboards

Ability to learn quickly and adapt in a dynamic environment

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. on www.wartsila.com .