Dynamics 365 & Power Platform Functional Consultant

Twoday; Helsinki; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Lunch and recreational benefits

Occupational healthcare including mind

Flexible remote work

Choice of work equipment

Office breakfasts and hobby clubs

Job summary

Twoday is seeking a Functional Consultant to help our customers optimize sales, service, and field operations using Dynamics 365 CE and Power Platform. You will map processes, translate needs into user stories, and design configurations with a focus on standard functionality and low-code solutions.

You will collaborate with product owners, participate in testing and deployment, and explore AI features like Copilot Studio to improve user experiences while respecting access rights and data

Qualifications

• Experience in functional consulting in a Microsoft environment.
• Expertise in at least one Dynamics 365 CE area (Sales, Customer Service or Field Service).
• Fluent Finnish and English.
• Knowledge of Dataverse and Power Platform.

Responsibilities

• Interview users and facilitate requirements workshops; map current vs target process.
• Translate needs into user stories, acceptance criteria, and a prioritised backlog.
• Design and configure Dynamics 365 and Power Platform solutions (processes, data models, forms, views, security, automations).
• Assess what can be solved with standard functionality and low-code; know when to bring in a developer or integration.
• Define data quality, CRM vs ERP responsibilities, and migration business rules (accounts, opportunities, quotations).
• Participate in testing, UAT, training, and deployment; gather feedback and ensure real-life usability.

Skills

Dynamics 365 CE

Power Platform

Dataverse

Finnish

English

Agile collaboration

Requirements workshops

Tools

Copilot Studio

Job description

Twoday is seeking a Functional Consultant to help our customers optimize sales, service, and field operations using Dynamics 365 CE and Power Platform. You will map processes, translate needs into user stories, and design configurations with a focus on standard functionality and low-code solutions.

You will collaborate with product owners, participate in testing and deployment, and explore AI features like Copilot Studio to improve user experiences while respecting access rights and data