Duty Manager

LAPLAND HOTELS & SAFARIS OY; Muonio; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Staff benefits

Paid training

Shared accommodation

Non-smoking workplace

Team environment

Job summary

Lapland Safaris Olos is seeking a Duty Manager for the winter season. The role focuses on daily operations, coordinating tasks, and resolving day-to-day challenges. You will communicate with subcontractors and work with Explores and Maraplan systems in a busy seasonal setting.

Fluent English is required; additional languages (German/French) are a plus. The position offers a fixed-term seasonal contract from October to March with competitive hourly pay and varied workdays.

Qualifications

• Fluent spoken and written English is required.
• Excellent teamwork and professional approach.
• Ability to perform well under pressure and handle busy seasonal work.

Responsibilities

• Oversee overall daily operation and coordinate tasks.
• Communicate with subcontractors and manage shift activities.
• Utilize Explores and Maraplan systems in daily work.
• Respond to day-to-day changes and operational challenges.

Skills

Fluent English

Teamwork

Customer service

Problem solving

Work under pressure

Job description

Duty Manager, Lapland Safaris Olos

Lapland Staff is looking for Duty Managers for Lapland Safaris Olos for the winter season 2026-2027.

Responsibilities

The Shift Supervisor's duties focus on daily operations, as well as organizing and managing various tasks and responsibilities. In this role, you will oversee the overall daily operation, coordinate ongoing activities, and take responsibility for resolving day-to-day changes and operational challenges. Your responsibilities will also include communication with subcontractors and working with the Explores and Maraplan systems.

Requirements

We are looking for a person with strong problem-solving skills and the ability to perform well under pressure. The role requires attention to detail, and we value a responsible and professional approach to work. We hope you are hardworking, proactive, and have excellent teamwork skills. Due to the nature of busy seasonal work, flexibility with working hours and the ability to handle the pressure and challenges of the role are essential.

As the working environment is international, we require fluent spoken and written English. Additional language skills are considered an advantage, especially German and French. Previous experience in the tourism industry or relevant experience in hospitality, tourism, or supervisory roles is also regarded as an asset.

We expect you to have:

• A proactive and responsible attitude
• Enthusiasm for learning new things
• Strong customer service skills
• The ability to work effectively under pressure, even in challenging situations
• Good English language skills and a valid category B driving licence

Offer

We offer:

• A great team to work with
• Diverse and varied workdays
• An easy way to start working in the field of tourism in Lapland
• Numerous leisure and recreational opportunities
• Comprehensive staff benefits from Lapland Hotels & Safaris, including discounts on equipment rental, restaurants, and lift tickets at Lapland Ski Resorts
• Lapland Safaris provides new employees with paid, role-specific training at the beginning of their employment

The employment relationship is a fixed term seasonal contract by the Collective Agreement in the Adventure Services sector. The work starts in mid-October and lasts until the end of March. Salary according to the Collective Agreement of Adventure Services grade B, hourly wage starting from 12,90 € (gross). Work will be done also during weekends and public holidays. Sundays and Finnish public holidays are paid double.

Accommodation is organized in shared rooms, with reasonable rent in comparison to the local price level. Please note that Lapland Safaris is a non-smoking working place.

Eligibility

In order to work in Finland, EU-citizenship/passport or valid working permit to Finland is required. If you need a work permit or visa for Finland, we must be able to process your application in time due to the length of the permit process. You can check your work permit requirements here: https://migri.fi/en/home The employee pays and applies for the work permit themselves, with the assistance of Lapland Staff.

Important Dates

Work permit for seasonal work (whole winter season, over 3 months in Finland): 10.8. Visa: 10.8. Certificate for seasonal work (Christmas season, less than 3 months in Finland): 10.9.

More Information

More information: HERE.

Interviews and Selection

Interviews and selections will be conducted already during the application period. Positions will be filled as suitable candidates are found.