Data-Driven Service Delivery Lead, Healthcare

Tieto; Oulu; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work model

Professional growth opportunities

Open and friendly culture

Job summary

Tieto Caretech seeks a Service Delivery Manager to lead data-driven service deliveries across European markets, particularly Swedish- and German-speaking regions. You will collaborate with delivery management, product teams and customers to ensure successful outcomes and continuous improvement.

The role requires a proven ability to guide multi-disciplinary teams, drive value, and promote collaboration in a globally distributed environment.

Qualifications

• Service delivery management experience in data-centric solutions.
• Fluent ITIL knowledge and practices.
• Fluency in Swedish and/or German, plus English.
• Experience with data platforms and cloud environments.
• Experience in healthcare is preferred.

Responsibilities

• Lead service deliveries and act as the primary contact for customers.
• Focus on service deliveries in Swedish- and German-speaking European markets.
• Ensure customer success in operations with our deliveries.
• Collaborate with delivery management, product management and development teams to improve operations.
• Foster internal collaboration and build strong relationships across the organization.

Skills

Service delivery management

ITIL knowledge

Swedish/German + English

Data platforms & cloud

Healthcare industry experience

Job description

Tieto Caretech seeks a Service Delivery Manager to lead data-driven service deliveries across European markets, particularly Swedish- and German-speaking regions. You will collaborate with delivery management, product teams and customers to ensure successful outcomes and continuous improvement.

The role requires a proven ability to guide multi-disciplinary teams, drive value, and promote collaboration in a globally distributed environment.